Get help with the Ap­ple Sup­port app

Con­nect with sup­port staff to get help with an Ap­ple prod­uct in min­utes

Mac|Life - - CONTENTS - Shaun McGill

Ap­ple sup­port is leg­endary within the tech in­dus­try, and is widely rec­og­nized as the bench­mark for cus­tomers who need help with prod­ucts that are im­por­tant to them. The Ap­ple Sup­port web­site ( sup­port.

ap­ple.com) is cleanly laid out and fairly easy to nav­i­gate, but there are still some hur­dles to jump if you want to re­serve an ap­point­ment or get di­rect help. The Ap­ple Sup­port app for iOS makes this all eas­ier.

It de­tects the spe­cific model of de­vice you’re us­ing and puts it at the top of the list of all your de­vices, though it also en­ables you to get help with oth­ers you have reg­is­tered to your Ap­ple ID. The app makes the en­tire ex­pe­ri­ence of seek­ing ad­vice quicker and more nat­u­ral, in part thanks to the rapid process of drilling down through cat­e­go­rized prob­lems which are de­scribed in plain lan­guage.

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