+ iOS is­sues

Fix some of the bug­bears of iOS

Mac|Life - - FEATURE -

1 If bat­tery life is short

Firstly, make sure that your soft­ware is fully up­dated by go­ing to Set­tings > Gen­eral > Soft­ware Up­date. Then go to Set­tings > Bat­tery on your de­vice to check your us­age.

The eas­i­est so­lu­tion to re­duce the drain on your bat­tery is to go into Low Power Mode (in the Bat­tery sec­tion) which tog­gles var­i­ous fea­tures from one place – back­ground app re­fresh is dis­abled, au­to­matic down­loads are too, vis­ual ef­fects are toned down, and more. Note that Low Power Mode is an iPho­neonly fea­ture. Go to ap­ple.co/2b3WUdN for full de­tails. Make an iCloud backup before try­ing a fix: go to Set­tings > [Ap­ple ID] > iCloud > iCloud Backup.

2 Your de­vice is slow or un­re­spon­sive

If your de­vice re­sponds slug­gishly or freezes, try to restart it by hold­ing down both the Sleep/Wake but­ton and the Home but­ton un­til you see the Ap­ple logo on the screen. If this fails to im­prove the sit­u­a­tion and you have a re­cent iTunes or iCloud backup of your de­vice, con­sider restor­ing it to fac­tory set­tings (see ap­ple.co/1EWim7U) to see if the be­hav­ior per­sists, and then restor­ing your backup to see if the prob­lem re­turns.

3 You can’t run a sys­tem up­date

Oc­ca­sion­ally, when you go to Set­tings > Gen­eral > Soft­ware Up­date on your de­vice, the up­date doesn’t in­stall. You can check your cur­rent iOS ver­sion in Set­tings > Gen­eral > About. The eas­i­est way to fix this is to con­nect your de­vice to a Mac or PC and in­stall the lat­est ver­sion of iTunes ( ap­ple.co/1GE4Tpx). Open iTunes, con­nect your de­vice, and click the de­vice’s icon near the top left. Click Sum­mary in the left-hand pane, then Check For Up­date.

4 No sound is com­ing from your de­vice

If you can’t hear any sound when re­ceiv­ing calls, first go to Set­tings > Sounds and make sure the Ringer and Alerts slider is not set to mute. Next, go to Set­tings > Do Not Dis­turb to make sure your de­vice isn’t sched­uled to re­main silent. If th­ese are set up cor­rectly and you still can’t hear calls, go to Set­tings > Blue­tooth to check if sound is be­ing chan­nelled to an­other au­dio de­vice, such as a Blue­tooth speaker. Try restart­ing by hold­ing down both the Home and Sleep/Wake but­tons.

5 Your iOS de­vice won’t switch on

Some­times your iOS de­vice may ap­pear to be dead and won’t re­spond when you try to use it. Usu­ally, you just need to al­low it half an hour to charge. If this fails, try to re­set the de­vice by hold­ing both the Home and Sleep/ Wake but­tons for sev­eral sec­onds. If the de­vice still won’t turn on, con­nect it to a ma­chine run­ning iTunes and at­tempt to re­store from your last backup.

6 The red screen of death

If your iPhone is con­tin­u­ously power-cy­cling be­tween the Ap­ple logo and a solid red screen, you may have en­coun­tered the dreaded “red screen of death.” While this prob­lem is found most of­ten in the iPhone 6, it has oc­curred in other mod­els too. There’s no of­fi­cial Ap­ple Sup­port doc­u­ment for this is­sue. You can try to per­form a fac­tory re­set if you want, but fail­ing this go to lo­cate.ap­ple.com to find your near­est Ap­ple Store or Au­tho­rized Ser­vice Provider to have your de­vice ex­am­ined and, hope­fully, fixed.

7 iOS de­vice won’t charge

If your iOS de­vice doesn’t reg­is­ter as charg­ing when you plug it in, first check that you are us­ing an of­fi­cial, Ap­ple-cer­ti­fied Light­ning ca­ble – coun­ter­feits are more prone to fail­ure. If the bat­tery is fully drained, make sure to use an Ap­ple-cer­ti­fied USB plug in a wall socket rather than a com­puter’s USB port. If you see an alert say­ing your ac­ces­sory isn’t sup­ported, gen­tly clean the Light­ning port and con­nec­tor with a dry, lint-free cloth, then restart the de­vice and try charg­ing again.

8 One of iOS’s built-in apps is miss­ing

Since the re­lease of iOS 10, Ap­ple has al­lowed you to remove built-in apps, such as FaceTime and Cal­en­dar, from the Home screen. (Go to bit.ly/rm­vapps for help with this.) If you can’t find a par­tic­u­lar built-in app, go to the App Store and search for it by name, then tap the cloud icon to down­load it again.

9 You lose your de­vice

It’s a good idea to set up Find My iPhone – if you lose your iOS de­vice, you can place it into Lost Mode to dis­able it the next time it con­nects to the in­ter­net. Open the Find My iPhone app on your de­vice and log in with your Ap­ple ID. Con­firm that you wish to share your lo­ca­tion. If your de­vice then goes miss­ing, use an­other de­vice or com­puter to go to icloud.com and log in with your Ap­ple ID. Click Find My iPhone then choose your de­vice. Click Lost Mode, en­ter the lost de­vice’s pass­code and click Next. A mes­sage with your phone num­ber ap­pears on the de­vice, you can see its lo­ca­tion, and its abil­ity to make Ap­ple Pay pay­ments is sus­pended.

10Your de­vice asks for the pass­word for a dif­fer­ent Ap­ple ID

If some­one else has signed into your de­vice with their Ap­ple ID, you may find that it asks you for their pass­word. If this oc­curs when you’re us­ing the App Store, tap your Ap­ple ID at the bot­tom of the Fea­tured page for an op­tion to sign out. To sign out of iCloud, you’ll need the holder of that Ap­ple ID to en­ter their pass­word or remove the de­vice from their ac­count at iCloud.com. If this isn’t fea­si­ble, con­tact Ap­ple with your proof of pur­chase for the de­vice.

If you’ve deleted any of the apps that came built in to iOS 10, they can be reac­quired through the App Store.

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