NBN link a litany of woes
ON February 2, NBN rang me to say they were sending a contractor to install my new NBN satellite dish and modem on February 6.
Although I had previously made no inquiries about the new service, I was happy to be connected as the publicity promised faster internet speeds.
The technician duly came and removed my old dish and modem and wired in the new system. He said it would take 15 minutes or so to be switched on but if there was a problem I should contact my service provider.
Three hours later my woes began, no internet or email at all.
My internet service provider was contacted and for the next seven weeks I was given the run-around.
Every day I rang my provider and/or NBN, explained my problem (to a different person each time), answered identity questions and was told the problem was being looked at — over 40 calls.
Each day, hours were wasted being put on hold, waiting in a queue or waiting for a call back. During this time I could neither send nor receive emails.
Finally my frustration led to an investigation which found that the NBN contractor had provided my address incorrectly, which meant there was no record of my connection.
Once this was sorted the service was switched on within minutes and there were hundreds of emails and accounts to deal with.
And no, the speed is not faster, in fact it is even slower than before but I don’t have the energy to start the complaint process again.
Name and address supplied