Delays, interruptions frustrate Mansfield district NBN users
ALMOST half of all National Broadband Network users have suffered problems getting connected, with delays and slow speeds the key issues.
That’s according to a new study released last month.
Reliability and slow speeds were the top complaints.
The survey conducted for company iSelect showed two in every five households reported delays when connecting to the network, and almost a third still report buffering issues when trying to stream movies using the next-generation network.
The survey of more than 1000 Australians showed NBN Co had many frustrated customers, with as many as 1.3 million NBN users experiencing issues.
These issues included installation delays, technical problems and slow speeds.
A mere 44 per cent of NBN users said the network had met expectations.
iSelect t e l c o c o mmercial manager Tegan Webster said the bleak public response was due t o a l ack of education around expectations and how to select NBN plans.
Users are confused about when an NBN connection is available at their home, and what type of NBN plan and provider to choose, according to Ms Webster.
Many users are t ending t o choose their NBN plan based on price, while overlooking speed tiers available at 12, 25, 50 and 100 megabits per second.
More than three million households and businesses are currently connected to the NBN.
The NBN is due for completion in 2020.
WORK IN PROGRESS: NBN Co employee Shane Schultz prepares piping for the NBN on Malcolm Street in Mansfield last week.