De­lays, in­ter­rup­tions frus­trate Mans­field district NBN users

Mansfield Courier - - NEWS -

AL­MOST half of all Na­tional Broad­band Net­work users have suf­fered prob­lems get­ting con­nected, with de­lays and slow speeds the key is­sues.

That’s ac­cord­ing to a new study re­leased last month.

Re­li­a­bil­ity and slow speeds were the top com­plaints.

The sur­vey con­ducted for com­pany iS­elect showed two in ev­ery five house­holds re­ported de­lays when con­nect­ing to the net­work, and al­most a third still re­port buffer­ing is­sues when try­ing to stream movies us­ing the next-gen­er­a­tion net­work.

The sur­vey of more than 1000 Aus­tralians showed NBN Co had many frus­trated cus­tomers, with as many as 1.3 mil­lion NBN users ex­pe­ri­enc­ing is­sues.

These is­sues in­cluded in­stal­la­tion de­lays, tech­ni­cal prob­lems and slow speeds.

A mere 44 per cent of NBN users said the net­work had met ex­pec­ta­tions.

iS­elect t e l c o c o mmer­cial man­ager Te­gan Web­ster said the bleak pub­lic re­sponse was due t o a l ack of ed­u­ca­tion around ex­pec­ta­tions and how to se­lect NBN plans.

Users are con­fused about when an NBN con­nec­tion is avail­able at their home, and what type of NBN plan and provider to choose, ac­cord­ing to Ms Web­ster.

Many users are t end­ing t o choose their NBN plan based on price, while over­look­ing speed tiers avail­able at 12, 25, 50 and 100 megabits per sec­ond.

More than three mil­lion house­holds and busi­nesses are cur­rently con­nected to the NBN.

The NBN is due for com­ple­tion in 2020.

WORK IN PROGRESS: NBN Co em­ployee Shane Schultz pre­pares pip­ing for the NBN on Mal­colm Street in Mans­field last week.

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