Tel­stra obli­ga­tion

Maroochy Weekly - - NEWS | OPINION -

I AM a long-term Tel­stra cus­tomer and am con­nected now with an op­ti­cal fi­bre through the NBN and lost my cop­per line phone ser­vice.

I am now ad­vised that there is no rea­son to lose the cop­per wire ser­vice that re­mained oper­a­tional dur­ing a power out­age when the NBN ser­vice fails com­pletely and cus­tomers have no phone ser­vice avail­able at all.

Tel­stra has a Uni­ver­sal Ser­vice Obli­ga­tion (USO) to en­sure stan­dard tele­phone ser­vices (STS) and pay­phones are rea­son­ably ac­ces­si­ble to all peo­ple in Aus­tralia on an eq­ui­table ba­sis, wher­ever they work or live.

There­fore, Tel­stra has a provider's obli­ga­tion to main­tain the phone line ser­vice ir­re­spec­tive of the NBN con­nec­tion, so why has Tel­stra not ful­filled its USO?

Which of our me­dia com­pa­nies will on be­half of the peo­ple chal­lenge Tel­stra and the NBN to en­sure those who con­nect NBN that all phone ser­vice providers stand by the ser­vice obli­ga­tion?

Sure this de­vel­op­ing prob­lem is of na­tional in­ter­est and the state and fed­eral politi­cians as well as the me­dia com­pa­nies need to hold ser­vice providers to ac­count.

ROBERT BUICK Moun­tain Creek

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