I AM a long-term Telstra customer and am connected now with an optical fibre through the NBN and lost my copper line phone service.
I am now advised that there is no reason to lose the copper wire service that remained operational during a power outage when the NBN service fails completely and customers have no phone service available at all.
Telstra has a Universal Service Obligation (USO) to ensure standard telephone services (STS) and payphones are reasonably accessible to all people in Australia on an equitable basis, wherever they work or live.
Therefore, Telstra has a provider's obligation to maintain the phone line service irrespective of the NBN connection, so why has Telstra not fulfilled its USO?
Which of our media companies will on behalf of the people challenge Telstra and the NBN to ensure those who connect NBN that all phone service providers stand by the service obligation?
Sure this developing problem is of national interest and the state and federal politicians as well as the media companies need to hold service providers to account.
ROBERT BUICK Mountain Creek