Water authority admits to mistake
COLIBAN Water has acknowledged they made a mistake following the ongoing issues with Heathcote’s water supply.
After weeks of ‘‘undrinkable’’ and ‘‘disgusting’’ water, residents received a letter last week from their water supplier outlining the issues and acknowledging their concerns.
Although insisting the water ‘‘did not pose a health risk’’, the company admitted it was not the first time the issue had occurred.
‘‘We need to do better. We are assessing the best way to provide timely advice to the Heathcote community in the future,’’ general manager water quality performance and regulation David Sheehan said.
Despite the water being unusable many residents were more disappointed with the way the issue was handled.
‘‘It just would have been nice to be warned about the severe drop in water quality when it was happening,’’ Heathcote’s Wayne Launer said.
‘‘Most of us didn’t know what was going on and it was bloody disgusting.
‘‘We weren’t told anything which was disappointing and frustrating.’’
Mr Sheehan acknowledged this in the letter and said the change in water supply was the cause for the drop in water quality.
‘‘The drinking water during this time was not of the standard that we aim to supply to our customers,’’ Mr Sheehan said.
‘‘We heard from our customers that we must advise much earlier of when a change is going to be made to the source water in order to provide early notification of potential changes to drinking water quality.
‘‘A long-term solution to resolve the issue of the variable quality of drinking water experienced in Heathcote is also being investigated.’’
The quality of the towns water has since ‘‘returned to normal’’ after weeks of fluctuating water quality.
Heathcote’s drinking water has returned to normal after a a period of poor quality.