Wa­ter au­thor­ity ad­mits to mis­take

McIvor Times - - NEWS - By VIVI­ENNE DUCK

COLIBAN Wa­ter has ac­knowl­edged they made a mis­take fol­low­ing the on­go­ing is­sues with Heath­cote’s wa­ter sup­ply.

Af­ter weeks of ‘‘un­drink­able’’ and ‘‘dis­gust­ing’’ wa­ter, res­i­dents re­ceived a let­ter last week from their wa­ter sup­plier out­lin­ing the is­sues and ac­knowl­edg­ing their con­cerns.

Although in­sist­ing the wa­ter ‘‘did not pose a health risk’’, the com­pany ad­mit­ted it was not the first time the is­sue had oc­curred.

‘‘We need to do bet­ter. We are as­sess­ing the best way to pro­vide timely ad­vice to the Heath­cote com­mu­nity in the fu­ture,’’ gen­eral man­ager wa­ter qual­ity per­for­mance and reg­u­la­tion David Shee­han said.

De­spite the wa­ter be­ing un­us­able many res­i­dents were more dis­ap­pointed with the way the is­sue was han­dled.

‘‘It just would have been nice to be warned about the se­vere drop in wa­ter qual­ity when it was hap­pen­ing,’’ Heath­cote’s Wayne Launer said.

‘‘Most of us didn’t know what was go­ing on and it was bloody dis­gust­ing.

‘‘We weren’t told any­thing which was dis­ap­point­ing and frus­trat­ing.’’

Mr Shee­han ac­knowl­edged this in the let­ter and said the change in wa­ter sup­ply was the cause for the drop in wa­ter qual­ity.

‘‘The drink­ing wa­ter dur­ing this time was not of the stan­dard that we aim to sup­ply to our cus­tomers,’’ Mr Shee­han said.

‘‘We heard from our cus­tomers that we must ad­vise much ear­lier of when a change is go­ing to be made to the source wa­ter in or­der to pro­vide early no­ti­fi­ca­tion of po­ten­tial changes to drink­ing wa­ter qual­ity.

‘‘A long-term so­lu­tion to re­solve the is­sue of the vari­able qual­ity of drink­ing wa­ter ex­pe­ri­enced in Heath­cote is also be­ing in­ves­ti­gated.’’

The qual­ity of the towns wa­ter has since ‘‘re­turned to nor­mal’’ af­ter weeks of fluc­tu­at­ing wa­ter qual­ity.

Heath­cote’s drink­ing wa­ter has re­turned to nor­mal af­ter a a pe­riod of poor qual­ity.

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