RE­PAIR­ING NBN BOXES

Melville Times - - OPINION -

THE Na­tional Broad­band Net­work was con­nected to our house three years ago.

I was amazed to see three big boxes when the job was fi­nally com­pleted – one out­side the house and two inside.

I gave no fur­ther thought to the boxes un­til re­cently, when one of them started buzzing and a light started flash­ing.

I rang Tel­stra to re­port the fault, only to be told by an over­seas op­er­a­tor that a bat­tery in the box needed re­plac­ing. When will Tel­stra re­place the bat­tery? I was told it was my re­spon­si­bil­ity; just un­plug it and get a new one.

I rang a bat­tery com­pany who were very help­ful. A ser­vice­man came to our house and changed the bat­tery. Cost $91. The bat­tery is about the size of a brick. It is my ad­vice, should other house­holds have the same prob­lem, ring a bat­tery sup­plier.

Who is re­spon­si­ble for the boxes should they need re­pairs or re­plac­ing?

Is it any won­der that a lot of house­holds do not have a lan­d­line, only a mo­bile phone? FRANK GRANGER Ap­ple­cross

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