REPAIRING NBN BOXES
THE National Broadband Network was connected to our house three years ago.
I was amazed to see three big boxes when the job was finally completed – one outside the house and two inside.
I gave no further thought to the boxes until recently, when one of them started buzzing and a light started flashing.
I rang Telstra to report the fault, only to be told by an overseas operator that a battery in the box needed replacing. When will Telstra replace the battery? I was told it was my responsibility; just unplug it and get a new one.
I rang a battery company who were very helpful. A serviceman came to our house and changed the battery. Cost $91. The battery is about the size of a brick. It is my advice, should other households have the same problem, ring a battery supplier.
Who is responsible for the boxes should they need repairs or replacing?
Is it any wonder that a lot of households do not have a landline, only a mobile phone? FRANK GRANGER Applecross