AT WHOSE SERVICE?
You can legally have your new car serviced by any licensed workshop without affecting your factory warranty entitlements, as long as the work is done to the maker’s specification, by qualified mechanics using quality parts.
Car companies and dealers cannot claim that your factory warranty, or your rights under the Australian Consumer Law, will remain valid only if you get your car serviced at a dealer.
“We will take action against car companies and dealers to get that point across if they mislead consumers,” says Rod Sims, chairman of the Australian Competition and Consumer Commission (pictured).
Whether you use a dealer or an independent workshop, the golden rule of buying a new car also applies to servicing. Shop around.
Most car companies now have servicing schedules and prices for individual models listed on their websites. Compare them with quotes from independent chains, such as Ultra Tune, or a local workshop that’s convenient to you.
And if you’re unhappy with a service because it has not been done properly, you also have rights under the Australian Consumer Law.
“If a service is not up to scratch you can say, ‘Do it again,’ ” says Sims.