IT’S AN OPEN BOOK IN THE UNITED STATES
The JD Power 2018 Initial Quality Study (results above) covered 75,000 new car buyers and 31 brands. Porsche’s 911 achieved the best individual score, at 48 problems per 100 cars (PP100). Infotainment (audio, navigation and communication) causes the most problems but driver safety assistance has been the fastest growing category as makers increasingly fit autonomous emergency braking, lane keeping etc. “Mainstream Japanese makers are having growing pains as they roll out new infotainment and driver assist technology,” says JD Power’s David Amodeo. The 2018 Vehicle Dependability Study covered nearly 37,000 owners of model year 2015 vehicles. Overall dependability improved by 9 per cent over 2017, the first time the industry score has improved since 2013. Lexus ranked best overall for the seventh successive year. The two most common problems reported by owners were with voice control recognition and Bluetooth connectivity. Price and quality are not necessarily related. Mass market vehicles, which averaged 143 PP100, are closing the gap with luxury vehicles, which averaged 136.