Midland Reporter - - Opinion - COLIN COULTHARD, Goose­berry Hill

THE head­line ar­ti­cle “Broad band of gripes” on the front page of the Re­porter on Oc­to­ber 31 re­minded me of my gripe about land­line phone ser­vice.

One Fri­day afternoon a cou­ple of years ago I no­ticed my land­line phone had gone dead. I wan­dered down the drive­way and saw a Tel­stra tech­ni­cian up the pole out­side the gate re­con­nect­ing the fallen phone line to the prop­erty next door.

When I men­tioned that my phone had stopped work­ing, he apol­o­gised and ad­mit­ted that he must have caused the prob­lem, while trac­ing the fault from the ex­change to next door. He said he’d fix it when he had fin­ished the job he was do­ing.

When my phone was still dead shortly be­fore 5pm, I went to find out what was hap­pen­ing, only to see the tech­ni­cian leav­ing in a van which had come to pick him up, leav­ing his off­sider to pack up. When I re­minded him of the tech­ni­cian's prom­ise to fix my fault, he made some weak ex­cuse be­fore leav­ing.

When I phoned Tel­stra I was told that all fault com­plaints must be made to my ser­vice provider in the first in­stance, com­pletely ig­nor­ing what I had just told her about their tech­ni­cian ad­mit­ting fault. Three days later my phone was work­ing again.

No won­der I now smile when­ever I see the slo­gan "Help has ar­rived" on a Tel­stra van.

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