THE headline article “Broad band of gripes” on the front page of the Reporter on October 31 reminded me of my gripe about landline phone service.
One Friday afternoon a couple of years ago I noticed my landline phone had gone dead. I wandered down the driveway and saw a Telstra technician up the pole outside the gate reconnecting the fallen phone line to the property next door.
When I mentioned that my phone had stopped working, he apologised and admitted that he must have caused the problem, while tracing the fault from the exchange to next door. He said he’d fix it when he had finished the job he was doing.
When my phone was still dead shortly before 5pm, I went to find out what was happening, only to see the technician leaving in a van which had come to pick him up, leaving his offsider to pack up. When I reminded him of the technician's promise to fix my fault, he made some weak excuse before leaving.
When I phoned Telstra I was told that all fault complaints must be made to my service provider in the first instance, completely ignoring what I had just told her about their technician admitting fault. Three days later my phone was working again.
No wonder I now smile whenever I see the slogan "Help has arrived" on a Telstra van.