Yellow helpers on the slopes
THE famous ‘Yellow Coats’ at Mt Buller, worn by Guest Services personnel, represent help, information and troubleshooting.
Guest Services comprises people who have generally worked on Mt Buller and who act as the frontline workforce, meeting, greeting and problem solving for guests who visit the resort.
This year Guest Services has added t wo mountain ‘icons’ to the team - Chris Redmond and Terry (Speaky) Lyons.
Their combined knowledge of the mountain is legendary.
Chris Redmond (Mr Hospitality as he has been known for many years) has been part of the Australian Ski Industry for more than 30 years.
What Chris doesn’t know about the hospitality industry is not worth knowing.
Chris worked at Thredbo and in Switzerland and came back to Australia to manage ABOM then Spurs and was put in charge of the ‘new’ chalet in 1995.
Chris’s love of Mt Buller makes him an ideal leader in the field of guest services and he is always amazed at the quality of product and service that the mountain provides to visitors.
One of the original ‘boys from Torquay’, Mt Buller has always been Speaky’s (Lyons) mountain.
In those early days he would sleep in his Volkswagen and take on any jobs that were offered, including working for Aural Forras, helping rebuild the Ski Club of Victoria in 1968 and then joining Ski Patrol in 1979.
Speaky and partner Pam, also owned the Off Piste shop for 15 years.
After 33 years as one of Mt Buller’s best known patrollers, Speaky retired last year, returning this year to pass on his mountain knowledge to locals and visitors.
If you see Chris and Speaky around the village, stop for a chat, you’ll be amazed at the stories you’ll hear.
KNOWLEDGABLE TEAM: Chris Redmond (left) and Terry ‘Speaky’ Lyons taking on Guest Services duties for Mt Buller talk with visitors Alison and Finn Atkins.