Yel­low helpers on the slopes

Mt Buller News - - FRONT PAGE -

THE fa­mous ‘Yel­low Coats’ at Mt Buller, worn by Guest Ser­vices per­son­nel, rep­re­sent help, in­for­ma­tion and trou­bleshoot­ing.

Guest Ser­vices com­prises peo­ple who have gen­er­ally worked on Mt Buller and who act as the front­line work­force, meet­ing, greet­ing and prob­lem solv­ing for guests who visit the re­sort.

This year Guest Ser­vices has added t wo moun­tain ‘icons’ to the team - Chris Red­mond and Terry (Speaky) Lyons.

Their com­bined knowl­edge of the moun­tain is leg­endary.

Chris Red­mond (Mr Hos­pi­tal­ity as he has been known for many years) has been part of the Aus­tralian Ski In­dus­try for more than 30 years.

What Chris doesn’t know about the hos­pi­tal­ity in­dus­try is not worth know­ing.

Chris worked at Thredbo and in Switzer­land and came back to Aus­tralia to man­age ABOM then Spurs and was put in charge of the ‘new’ chalet in 1995.

Chris’s love of Mt Buller makes him an ideal leader in the field of guest ser­vices and he is al­ways amazed at the qual­ity of prod­uct and ser­vice that the moun­tain pro­vides to visi­tors.

One of the orig­i­nal ‘boys from Torquay’, Mt Buller has al­ways been Speaky’s (Lyons) moun­tain.

In those early days he would sleep in his Volk­swa­gen and take on any jobs that were of­fered, in­clud­ing work­ing for Au­ral For­ras, help­ing re­build the Ski Club of Vic­to­ria in 1968 and then join­ing Ski Pa­trol in 1979.

Speaky and part­ner Pam, also owned the Off Piste shop for 15 years.

Af­ter 33 years as one of Mt Buller’s best known pa­trollers, Speaky re­tired last year, re­turn­ing this year to pass on his moun­tain knowl­edge to lo­cals and visi­tors.

If you see Chris and Speaky around the vil­lage, stop for a chat, you’ll be amazed at the sto­ries you’ll hear.

PHOTO: An­drew Rail­ton

KNOWL­EDGABLE TEAM: Chris Red­mond (left) and Terry ‘Speaky’ Lyons tak­ing on Guest Ser­vices du­ties for Mt Buller talk with visi­tors Ali­son and Finn Atkins.

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