Crude con­trac­tors caught on cam­era


Mt Druitt - St Mary's Standard (East) - - NEWS - Ali­son Bald­ing

CON­TRAC­TORS for Syd­ney Wa­ter sent to fix a leak­ing pipe at a Ropes Cross­ing home have been caught on cam­era uri­nat­ing, look­ing in a let­ter­box and bor­row­ing a neigh­bour’s hose with­out per­mis­sion.

Krystyna Rooney said the con­trac­tors ar­rived to fix the pipe on Au­gust 4.

As she ar­rived home she no­ticed the pal­lets, which had been cov­er­ing the hole over the pipe, were strewn on the front lawn.

“My hus­band de­cided to check the se­cu­rity footage to make sure the work was done on the pipe and not just some­one mov­ing the pal­lets,” Mrs Rooney said.

The Rooneys’ se­cu­rity sys­tem cap­tured more than two hours of footage of the con­trac­tors, em­ployed by ITS PipeTech, that shocked them.

In the first 15 min­utes, one con­trac­tor can be seen grab­bing a golf club from the work ute be­fore tak­ing sev­eral swings in the mid­dle of the road. The other con­trac­tor is caught look­ing in the Rooneys’ let­ter­box, smok­ing and butting his cig­a­rette out on the front lawn and uri­nat­ing on the side gate.

The footage also cap­tured the men look­ing around be­fore fi­nally de­cid­ing to en­ter a neigh­bour’s prop- erty to bor­row a hose and its con­nec­tion.

One of the men has been fired and the other has been rep­ri­manded.

“It is dis­gust­ing, I feel so dis­re­spected. They had no rea­son to look in our let­ter­box, no call­ing card was left,” Mrs Rooney said.

“I feel like if I were pay­ing them, I’d be so up­set.”

Mrs Rooney said she was dis­ap­pointed by Syd­ney Wa­ter’s re­ac­tion when she called to com­plain the next morn­ing.

“The woman I spoke to was lovely, and equally shocked by what had hap­pened, but then when I fi­nal- ly got a call back all they could say was the work­ers had ad­mit­ted to their ac­tions and would be re-in­ducted,” she said. Mrs Rooney said Syd­ney Wa­ter also of­fered her a measly $30 re­bate.

“They said as far as they were con­cerned the mat­ter was closed,” she said.

She said the re­sponse from ITS PipeTech was “much more gen­uine”.

“Within an hour or two of me call­ing them, some­one was at my door to apol­o­gise in per­son,” Mrs Rooney said.

Syd­ney Wa­ter civil de­liv­ery man­ager Tony Can­nard de­scribed the work­ers’ be­hav­iour as “com­pletely un­ac­cept­able”. “We sin­cerely and un­re­servedly apol­o­gise to Mrs Rooney for the be­hav­iour that she had to wit­ness,” Mr Can­nard said.

“We have also pro­vided Mrs Rooney with a dis­count on her next bill.”

Mr Can­nard said all con­trac­tors were fully aware of the stan­dards ex­pected when un­der­tak­ing work on be­half of Syd­ney Wa­ter, and these were clearly not met.

Mrs Rooney said an ITS PipeTech rep­re­sen­ta­tive called her soon af­ter The

Stan­dard was in touch to of­fer to make amends. Ser­vices de­liv­ery man­ager Craig Hart­ley said, “ITS PipeTech sin­cerely apol­o­gises for the un­ac­cept­able be­hav­iour...”

Tradesman con­tracted by Syd­ney Wa­ter were caught on se­cu­rity cam­era uri­nat­ing on a Color­bond fence and (inset) look­ing in a let­ter­box.

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