Syd­ney Wa­ter apol­o­gises for dodgy tradies

Mt Druitt - St Mary's Standard (East) - - NEWS -

SYD­NEY Wa­ter has hand de­liv­ered a writ­ten apol­ogy to Ropes Cross­ing res­i­dent Krystyna Rooney and her fam­ily af­ter The Stan­dard re­leased footage of con­trac­tors it hired mis­be­hav­ing at her home.

Home se­cu­rity cam­eras cap­tured the more than two hours of time spent by the tradies, in which they could be seen uri­nat­ing on the house, look­ing in the let­ter­box and prac­tis­ing golf swings as they worked on a leak­ing pipe.

A spokesman for Syd­ney Wa­ter said the Rooneys’ en­tire wa­ter bill for next quar­ter would also be waived.

Mrs Rooney said she was happy to put the mat­ter be­hind her and hoped it served as a les­son, not only to the con­trac­tors for their un­pro­fes­sional be­hav­iour, but to Syd­ney Wa­ter for the way it han­dled cus­tomer com­plaints in the fu­ture.

“I do ap­pre­ci­ate that they’ve ac­knowl­edged what they did was wrong, it’s just un­for­tu­nate it took the media get­ting in­volved for them to lis­ten,” Mrs Rooney said. “I just wanted them to take my com­plaint se­ri­ously.”

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