Glitch causes concern
CENTRELINK RECTIFIES AND APOLOGISES FOR MALFUNCTION
MT DRUITT and St Marys residents affected by a Centrelink computer glitch faced an anxious wait as they were wrongly told they were in debt over the New Year period.
Centrelink has apologised for a glitch, which affected more than 70,000 families.
It left customers thinking they were suddenly in debt in their accounts online or on the Express Plus App.
Human Services Depart- ment general manager Hank Jongen confirmed a total of 73,000 Family Tax Benefit customers were affected.
“We are aware a small proportion of Family Tax Benefit customers, 73,000 or less than 5 per cent of total FTB customers, temporarily had an incorrect debt displaying in their online accounts or the Express Plus App,” he said.
Mr Jongen said the error was fixed, and no customer would be out of pocket.
“This incorrect debt display has now been fixed and is no longer showing in customer’s accounts. We apologise for any inconvenience and can reassure this did not have any financial impact on customers,” he said.
The glitch comes after the Commonwealth Ombudsman’s report last year found they received more complaints about Centrelink than any other Commonwealth program or agency.