Glitch causes con­cern

CEN­TRE­LINK REC­TI­FIES AND APOL­O­GISES FOR MAL­FUNC­TION

Mt Druitt - St Mary's Standard (East) - - NEWS - Shoba Rao

MT DRUITT and St Marys res­i­dents af­fected by a Cen­tre­link com­puter glitch faced an anx­ious wait as they were wrongly told they were in debt over the New Year pe­riod.

Cen­tre­link has apol­o­gised for a glitch, which af­fected more than 70,000 fam­i­lies.

It left cus­tomers think­ing they were sud­denly in debt in their ac­counts on­line or on the Ex­press Plus App.

Hu­man Ser­vices De­part- ment gen­eral man­ager Hank Jon­gen con­firmed a to­tal of 73,000 Fam­ily Tax Ben­e­fit cus­tomers were af­fected.

“We are aware a small pro­por­tion of Fam­ily Tax Ben­e­fit cus­tomers, 73,000 or less than 5 per cent of to­tal FTB cus­tomers, tem­po­rar­ily had an in­cor­rect debt dis­play­ing in their on­line ac­counts or the Ex­press Plus App,” he said.

Mr Jon­gen said the er­ror was fixed, and no cus­tomer would be out of pocket.

“This in­cor­rect debt dis­play has now been fixed and is no longer show­ing in cus­tomer’s ac­counts. We apol­o­gise for any in­con­ve­nience and can re­as­sure this did not have any fi­nan­cial im­pact on cus­tomers,” he said.

The glitch comes af­ter the Com­mon­wealth Om­buds­man’s re­port last year found they re­ceived more com­plaints about Cen­tre­link than any other Com­mon­wealth pro­gram or agency.

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