FAIL­URE TO CON­NECT

Slow in­ter­net: Busi­ness strug­gles with speeds

Mt Druitt - St Mary's Standard (East) - - FRONT PAGE - Marissa Ge­or­gopou­los

DE­SPITE liv­ing in Aus­tralia’s most pop­u­lous city, Glen­den­ning res­i­dents say they are get­ting Third-World tech­nol­ogy.

A num­ber of res­i­dents have ap­proached Chi­fley fed­eral La­bor MP Ed Hu­sic and pleaded with him to lobby the Fed­eral Govern­ment for more ac­cept­able in­ter­net speeds.

While many are deal­ing with lag­ging and un­re­li­able con­nec­tions at home, IT busi­ness owner Ash Ibrahim is ex­pe­ri­enc­ing dif­fer­ent prob­lems in the work­place.

Mr Ibrahim, who runs con­sult­ing firm Os­cil­losoft at Glen­den­ning busi­ness park, sent work­ers home last month when the down­load and upload speeds dropped to un­work­able lev­els. On oc­ca­sions staff use their own mo­biles to do busi­ness. ››

GLEN­DEN­NING res­i­dents say they are tired of deal­ing with “atro­cious” broad­band in­ter­net speeds – and they want some­thing done, fast.

While many are deal­ing with lag­ging and un­re­li­able con­nec­tions at home, oth­ers such as Ash Ibrahim are also do­ing it tough at work.

Mr Ibrahim, owner of IT con­sult­ing firm Os­cil­losoft based at Glen­den­ning busi­ness park, sent work­ers home last month when their down­load speed dropped to 2.49Mbps (megabit per sec­ond) and the upload fig­ure plum­meted to 0.47Mbps.

The team, with clients in coun­tries such as Amer­ica and New Zealand, de­pended on three in­ter­net lines un­til last week when they were forced to add an­other, in a bid to be pro­duc­tive.

“We are in 2016 and in a CBD area, and we are get­ting speeds like that; it’s just rid- icu­lous,” Mr Ibrahim said. “It’s poor ser­vice; peo­ple email or call us say­ing our line isn’t work­ing so we are pay­ing for these ser­vices but not get­ting the op­ti­mum.

“It’s not like we are a shop, so what­ever ex­pe­ri­ence cus­tomers get from us (on­line) is our rep­u­ta­tion.”

Each month, the Os­cil­losoft team uses less than 80GB (gi­ga­byte) of its 600GB data limit, and reaches nowhere near 5Mpbs, let alone the 20Mpbs promised speed.

“I’m on a Tel­stra busi­ness Es­sen­tial plan but I don’t know how you can run a busi­ness if you can’t upload data,” Mr Ibrahim said.

He said his team had started us­ing iiNet’s VoIP ser­vices, and of­ten used their own rapid mo­bile in­ter­net speeds for work pur­poses.

Chi­fley fed­eral La­bor MP Ed Hu­sic said he would raise the is­sue in Par­lia­ment and also with telecom­mu­ni­ca­tion com­pa­nies.

“The big­ger, long-term pri­or­ity is to get Glen­den­ning on the NBN roll­out, and quickly,” he said.

Mr Hu­sic said he wanted to see the rise of “knowl­edge­based jobs”, made avail­able through tech­nol­ogy, but the short­com­ing af­fect­ing res­i­dents was up­set­ting – and a fault of the Govern­ment.

“We can’t do that if peo­ple are get­ting half a megabit down­load speeds in some of these sub­urbs,” he said.

“This is the be­gin­ning of a process of speak­ing up for Glen­den­ning res­i­dents.”

Frus­trated Glen­den­ning IT busi­ness owner Ash Ibrahim.

Os­cil­losoft di­rec­tor Ash Ibrahim is frus­trated by the slow in­ter­net speeds at his of­fice in Glen­den­ning busi­ness park. Pic­ture: Justin San­son

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