FAILURE TO CONNECT
Slow internet: Business struggles with speeds
DESPITE living in Australia’s most populous city, Glendenning residents say they are getting Third-World technology.
A number of residents have approached Chifley federal Labor MP Ed Husic and pleaded with him to lobby the Federal Government for more acceptable internet speeds.
While many are dealing with lagging and unreliable connections at home, IT business owner Ash Ibrahim is experiencing different problems in the workplace.
Mr Ibrahim, who runs consulting firm Oscillosoft at Glendenning business park, sent workers home last month when the download and upload speeds dropped to unworkable levels. On occasions staff use their own mobiles to do business. ››
GLENDENNING residents say they are tired of dealing with “atrocious” broadband internet speeds – and they want something done, fast.
While many are dealing with lagging and unreliable connections at home, others such as Ash Ibrahim are also doing it tough at work.
Mr Ibrahim, owner of IT consulting firm Oscillosoft based at Glendenning business park, sent workers home last month when their download speed dropped to 2.49Mbps (megabit per second) and the upload figure plummeted to 0.47Mbps.
The team, with clients in countries such as America and New Zealand, depended on three internet lines until last week when they were forced to add another, in a bid to be productive.
“We are in 2016 and in a CBD area, and we are getting speeds like that; it’s just rid- iculous,” Mr Ibrahim said. “It’s poor service; people email or call us saying our line isn’t working so we are paying for these services but not getting the optimum.
“It’s not like we are a shop, so whatever experience customers get from us (online) is our reputation.”
Each month, the Oscillosoft team uses less than 80GB (gigabyte) of its 600GB data limit, and reaches nowhere near 5Mpbs, let alone the 20Mpbs promised speed.
“I’m on a Telstra business Essential plan but I don’t know how you can run a business if you can’t upload data,” Mr Ibrahim said.
He said his team had started using iiNet’s VoIP services, and often used their own rapid mobile internet speeds for work purposes.
Chifley federal Labor MP Ed Husic said he would raise the issue in Parliament and also with telecommunication companies.
“The bigger, long-term priority is to get Glendenning on the NBN rollout, and quickly,” he said.
Mr Husic said he wanted to see the rise of “knowledgebased jobs”, made available through technology, but the shortcoming affecting residents was upsetting – and a fault of the Government.
“We can’t do that if people are getting half a megabit download speeds in some of these suburbs,” he said.
“This is the beginning of a process of speaking up for Glendenning residents.”
Frustrated Glendenning IT business owner Ash Ibrahim.
Oscillosoft director Ash Ibrahim is frustrated by the slow internet speeds at his office in Glendenning business park. Picture: Justin Sanson