Con­cerns over the safety of stairs at Coles

Narrogin Observer - - Observer News - Laura Gru­bisa

Nar­ro­gin Coles has made al­ter­ations to stairs out­side its store af­ter com­plaints about safety.

The Nar­ro­gin Observer was con­tacted about safety is­sues regarding the stairs at Coles by res­i­dent Jenny For­rest.

Mrs For­rest had stated that sev­eral peo­ple had fallen down the stairs at Coles be­cause of an in­suf­fi­cient handrail and the stairs be­ing too nar­row and slip­pery.

When Coles was con­tacted for com­ment it quickly fixed the handrail in ques­tion so it now reaches the bot­tom of the stairs but Mrs For­rest be­lieves Coles has sim­ply taken a “quick fix”ap­proach to the sit­u­a­tion and have not fixed the prob­lem en­tirely be­cause they have not al­tered the width of the stairs or im­ple­mented any non-slip mea­sures. “Coles takes the safety of our cus­tomers very se­ri­ously,” a spokesman said.

“We have made al­ter­ations to the handrail on the stairs out­side our Nar­ro­gin store to ad­dress cus­tomer con­cerns.”

Coles will also be con­tact­ing two spe­cific cus­tomers who have in­jured them­selves on the stairs and of­fer­ing as­sis­tance where pos­si­ble.

Pic­ture: Laura Gru­bisa

The handrail at Coles has been fixed but Jenny For­rest thinks more should be done to im­prove safety.

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