The latest anonymous account of a nightmare client
Client: Could you please make these updates to the website? Thank you? Me: Absolutely, pastor! Already done. I’ll send along an invoice for 30 minutes of work. Ten hours later, I’m on vacation for the weekend with my family and get a text:
Client: The background image is too dark now. Please brighten it ASAP.
Me: Okay! I’m happy to do it pastor. However, I’m currently on vacation with my family. I’ll get right to it on Monday.
Client: I must insist you make this change immediately. We’ve already paid you for this work. I shouldn’t have to remind you like this.
Me: I’m sorry pastor, but I’m away from my work computer. And, not to quibble, but you paid me for the work I already did on Friday. I thought for a moment and added: “Also, this is my personal phone – please email me future work requests.” He didn’t like that.
Client: This is very unprofessional. This isn’t charity work. I was frankly furious, so I didn’t reply. The next day I made the changes.
Me: I’ve updated the site, and provided you with a few extra design options free of charge. I said my peace, but apparently the pastor was not about to be out sermoned.
Client: I was merely REMINDING you to do something that was supposed to be done on Friday. I love and respect you my brother, but that’s highly unprofessional.
Me: I did that work already. You asked for an additional change after.
Client: You are right – this is an obstacle for our church doing business with you. Please revert administrative privileges and provide me with a refund for this last work. I proceeded to do this without any further complaint or argument.
Client: Thank you. I feel your refund was a sign of accepting responsibility, and I accept your apology. I forgive you, my brother. We’re looking for a new church.