CLIENTS FROM HELL
Exclusively for net: The latest in a series of anonymous accounts of nightmare clients
The latest in our series of nightmare clients
Me: Here’s the design for your business card. Let me know what you think, and once you’re happy with it I’ll send it to the printer. Client: Oh WOW! That is fricken’ awesome, man. Seriously. This is the best card that I have ever seen! Please print them ASAP so I can show them off to everyone. I was still a junior designer, so I was pretty happy he was so excited by them. I sent them to the printer, and he picked them up. He contacted me soon after: Client: Oh, I wasn’t expecting this. These are lame. Me: This is what you signed off. You said you loved it. Client: These are nothing like the ones that you emailed me. Me: I’m sorry that you feel that way. This is the same artwork that you signed off. If you tell me what’s letting you down, maybe there’s something I can do to help. Client: Well, when I opened the email on my phone I was in a dark room and the design lit up so brightly. I loved it. I wanted people to look at my business cards, see that shine and say ‘Oh, that’s hectic bro’. These are boring and dull. You lied to me and sent me the wrong thing! Me: You do understand that your phone has a light behind the screen, and that’s why it was bright? Client: Really? Where can I go to get business cards with lights behind them? How much do they cost? Me: The Apple Store, and about $1,000 per card.