Clients from hell
Exclusively for net: The latest in a series of anonymous accounts of nightmare clients
The latest in our series of nightmare clients
The following all happened in person, as I worked on the client’s website at his office:
Client: This text doesn’t look centred inside this box. Could you centre it? Me: It’s already centred via CSS.
Client: I don’t think so. Could you move it a millimetre to the left? Me: OK but it won’t be centred.
Client: No, it will be centred. I moved the text a millimetre to the left.
Client: Hmm, this still doesn’t look centred. How hard can it be to centre it?
Me: As you said, I moved it a millimetre to the left. It was centred before.
Client: No, it wasn’t centred, let me get a ruler. The client grabbed one and then measured the gap on both sides of the text. But on one he used the end of the ruler as the starting point and on the other, he used the first line.
Client: See, one side says 4mm and the other says 5mm.
Me: Hmm, could you measure that again? But start at the line for both sides.
Client: No, it doesn’t matter. It’s not centred. The client measured it again, exactly the same way he did before. Me: You’re using the ruler wrong.
Client: No, I am not. I’m right. I’m always right. He was laughing but I don’t think he was joking. At this point, we took turns using the ruler, arguing about the measurements. I showed him it was centred (it was) and he’d measure it improperly and argue it wasn’t (it was). Me: We could keep arguing but I can’t do this.
Client: You’re right. You can’t do this. I think it’s time we part ways.
Later that day I got a lengthy email firing me and telling me how I need to respect him as the boss. A few days later, I received an email from the client asking if I was getting any work done on the site.