A big win for small bank

Re­views put Auswide in top spot

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IT’S the lit­tle bank mak­ing a big dif­fer­ence to its cus­tomers and now Auswide Bank has an award ti­tle to boot thanks to pos­i­tive on­line re­views.

The Bund­aberg-based bank has just won the Best Bank cat­e­gory in the 2017 Pro­duc­tRe­view.com.au Awards, achiev­ing 4.6 out of 5 stars.

Pro­duc­tRe­view.com.au has 4.5 mil­lion vis­i­tors a month and has more than one mil­lion re­views on prod­ucts and ser­vices in a va­ri­ety of cat­e­gories.

Un­like many bank awards that are led by a busi­ness case or self-nom­i­na­tion, the award is purely led by cus­tomer rat­ings, and is con­ducted and judged both in­de­pen­dently and im­par­tially.

Auswide Bank man­ag­ing di­rec­tor Martin Bar­rett said he was de­lighted with the win.

“The Best Bank award is a re­sult of our cus­tomers’ opin­ions and rat­ings which is a won­der­ful con­fir­ma­tion that we are pro­gress­ing on our vi­sion to be the bank that our cus­tomers, staff and part­ners want their friends, fam­ily and col­leagues to bank with,” he said.

In or­der to be el­i­gi­ble for an award on, a prod­uct or ser­vice must be listed in a se­lec­tion of the most pop­u­lar cat­e­gories and have full re­tail avail­abil­ity to the Aus­tralian pub­lic for most of the year.

The ser­vice must also have a min­i­mum star score of 4.1 stars on Oc­to­ber 31 and have eight or more ap­proved re­views be­tween Novem­ber 1, 2016, to Oc­to­ber 3, 2017.

Mr Bar­rett said he was grate­ful for the sup­port on Pro­duc­tRe­view.com.au, which made clear that Auswide Bank’s cus­tomer ser­vice and prod­ucts were mak­ing a big dif­fer­ence to cus­tomers.

“This award is a won­der­ful tes­ta­ment to the efforts and achieve­ments of Auswide Bank and our peo­ple,” he said.

“We are ex­cited that our cus­tomer care pro­gram, cus­tomer cen­tric tech­nol­ogy and prod­uct in­no­va­tion is be­ing so pos­i­tively re­ceived by our cus­tomers.

“Our cus­tomers’ re­views are very im­por­tant to us and will drive us to con­tinue our jour­ney of build­ing a greater gap be­tween our ser­vice and prod­ucts and those of our major big bank com­peti­tors.”

— Auswide Bank man­ag­ing di­rec­tor Martin Bar­rett

PHOTO: PAUL BEUTEL

BEST RE­VIEWS: Auswide Bank man­ag­ing di­rec­tor Martin Bar­rett says he is de­lighted the lo­cal bank won Best Bank cat­e­gory in the 2017 Pro­duc­tRe­view.com.au Awards.

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