RECENTLY, I had reason to complain to my telephone provider in Melbourne, and what was so astonishing was that my letter was outsourced to the Philippines.
I had a telephone call from them at 6.30am. Not a peep from Melbourne. Have we Australians become such cowards that we are not brave enough to deal with correspondence when it comes to complaints?
What a sad state of affairs. B. FRANKLIN, Ashby.