His new Ford is a shocker

NT News - Motoring - - STUART INNES CARS GUIDE -

Q: My brand new Ter­ri­tory Ti­ta­nium has a se­vere vi­bra­tion in the rear, to the point that it rat­tles your teeth. My­fam­ily won’t go in it be­cause it makes them car­sick. The dealer tried to fix the prob­lem but with­out any suc­cess. An en­gi­neer from Ford looked at the car, and came to the con­clu­sion that it was a char­ac­ter­is­tic of that model. The dealer then checked other Ter­ri­tory Ti­ta­ni­ums and told me that all had vibrations; one was worse than mine. I rang Ford about the prob­lem and the cus­tomer ser­vice lady gave me a ref­er­ence num­ber, but that’s all I have. I asked the dealer for my money back and they did not want to know. I paid $58,000 for a car that is use­less; if I trade it in on an­other brand I will lose about $10,000. What can I do? Rob Gat­ter, email. A: Keep the pres­sure on the dealer and Ford to come to a res­o­lu­tion. The com­pany is re­spon­si­ble to en­sure the car they have sold you is fit for pur­pose, and it sounds, on the sur­face at least, that yours might not

If you feel you have reached the end of your tether go to the consumer af­fairs peo­ple

be. If you feel you have reached the end of your tether, go to the consumer af­fairs peo­ple and seek their ad­vice on tak­ing ac­tion against Ford.

Q: In May my part­ner bought a used 2008 Volvo C30. Al­most im­me­di­ately we dis­cov­ered the ra­dio could not re­ceive the AM band, and we have since de­ter­mined that this prob­lem has oc­curred in a lot of re­cent Volvo mod­els. It seems that it is a man­u­fac­tur­ing/de­sign fault em­a­nat­ing from the orig­i­nal ve­hi­cle build. I pre­sume that all these faulty units have been re­placed dur­ing the new car war­ranty. Why the pre­vi­ous owner didn’t get it done is be­yond me. I ap­proached two Volvo deal­ers, and one was pre- pared to ap­proach Volvo, but the re­ply was that be­cause it was out of war­ranty and we hadn’t bought from a Volvo dealer, they could only help by giv­ing me a re­duced cost to re­place the unit ($380 in­stead of $1300 plus). I fail to see why buy­ing from a Volvo dealer should make any dif­fer­ence to our claim, and, as it was an orig­i­nal fault; I be­lieve it only fair that Volvo re­place the unit with­out any cost at all to us. I would ap­pre­ci­ate your opinion. Ge­off Morrow, email. A: I’d take the deal and get on with my life. The com­pany has shown good faith in of­fer­ing to re­place the ra­dio at a much re­duced price and the car is three years old and out of war­ranty.

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