His new Ford is a shocker
Q: My brand new Territory Titanium has a severe vibration in the rear, to the point that it rattles your teeth. Myfamily won’t go in it because it makes them carsick. The dealer tried to fix the problem but without any success. An engineer from Ford looked at the car, and came to the conclusion that it was a characteristic of that model. The dealer then checked other Territory Titaniums and told me that all had vibrations; one was worse than mine. I rang Ford about the problem and the customer service lady gave me a reference number, but that’s all I have. I asked the dealer for my money back and they did not want to know. I paid $58,000 for a car that is useless; if I trade it in on another brand I will lose about $10,000. What can I do? Rob Gatter, email. A: Keep the pressure on the dealer and Ford to come to a resolution. The company is responsible to ensure the car they have sold you is fit for purpose, and it sounds, on the surface at least, that yours might not
If you feel you have reached the end of your tether go to the consumer affairs people
be. If you feel you have reached the end of your tether, go to the consumer affairs people and seek their advice on taking action against Ford.
Q: In May my partner bought a used 2008 Volvo C30. Almost immediately we discovered the radio could not receive the AM band, and we have since determined that this problem has occurred in a lot of recent Volvo models. It seems that it is a manufacturing/design fault emanating from the original vehicle build. I presume that all these faulty units have been replaced during the new car warranty. Why the previous owner didn’t get it done is beyond me. I approached two Volvo dealers, and one was pre- pared to approach Volvo, but the reply was that because it was out of warranty and we hadn’t bought from a Volvo dealer, they could only help by giving me a reduced cost to replace the unit ($380 instead of $1300 plus). I fail to see why buying from a Volvo dealer should make any difference to our claim, and, as it was an original fault; I believe it only fair that Volvo replace the unit without any cost at all to us. I would appreciate your opinion. Geoff Morrow, email. A: I’d take the deal and get on with my life. The company has shown good faith in offering to replace the radio at a much reduced price and the car is three years old and out of warranty.