Door drain theory holds no water
Q: Could you please give me advice, or help in a matter with a Subaru XV I purchased? Every time I wash my car or it rains the doors fill up with water and it takes 30-40 sec for the water to drain out when I open them. Subaru says that this it is part of the design and is not a fault, but what car company builds their cars so the doors fill with water? I have been told that the doors are made from galvanised steel and will not rust, but there is also a concern that the electrics will corrode leaving me with expensive bill for window motors, wires, door locks, electric mirror electrics etc. It is also damned annoying. I just can’t believe Subaru. I have owned many makes of cars and none have had the doors fill with water. Peter Ryder, e-mail. A: It is normal for some water to flow through the doors. Doors on all makes and models have drains to al- low it to get out. It does seem unusual that the water accumulates in the doors to the extent that it takes up to 40 seconds to drain away. I would be making sure that there is nothing impeding the drainage. I would be seeking a meeting with the dealer to review the issue, if that doesn’t solve the problem go directly to Subaru, and if that fails call in a body expert and have an independent assessment made. One possible expert you could consult is Graeme Cuthbert on 0422 444 335.
Q: I have been fighting with Nissan in regards to a problem with the CVT Transmission on my 2009 model X-Trail. The transmission has a grinding noise and sometimes a clanking noise at 10-20 km/h. I reported it to the dealer at 44,714 km, but was told it was ‘‘normal’’ and they refused to do anything about it. I then went to Nissan and sound recordings were taken, but still I was advised there was not a problem. The noise is steadily getting worse, but the car is now out of warranty. I have had the transmission checked by an independent transmission specialist, who tells me the transmission is damaged beyond repair and will need to be replaced at a cost of approximately $9000. I understand that this is a common problem, so why isn’t this recognised as a fault? My wife and I are pensioners and we purchased this vehicle in good faith, as our last car, and hoping to do some travelling around Australia. We are now very nervous about it, as we could be stranded anywhere when the transmission blows up, and it will cost around $9000 to replace, which we don’t have. Graham Roach, Cranbourne East, Vic. A: Don’t worry about the expiration of the warranty because you still have rights under our consumer laws. It does sound as though there is a genuine problem with the transmission, so you should continue to press your claim with Nissan. If that fails to get any action I would recommend you contact the Consumer Affairs people and pursue the matter through legal channels.
Q: My 2012 Kia Sportage Diesel auto has an intermittent problem, occurring maybe every three weeks when the engine dies under acceleration from a standstill. This also occurred while reversing up a steep incline. The dealer altered a setting, but it failed to rectify the problem, and another dealer told me that the car was doing a ‘‘stall test’’. As this happens infrequently, I doubt that turbo lag is the cause. If the stall test theory is relevant, then the management system in the vehicle needs changing. This is a safety issue. I have twice written to Kia,