INVESTMENT A BIG DEAL FOR HINO
HINO AUSTRALIA says confidence in its dealership network has been boosted by multi- million dollar investments, spearheaded by FRM Hino in Tasmania and Newcastle Commercial Vehicles ( NCV) in northern New South Wales.
Hino Australia general manager of brand and franchise development Bill Gillespie says the investment being made by the Hino dealer network is a clear sign of confidence in the brand.
“We’ve supported our dealer network by providing strategic business plans and rolling out new initiatives to improve the Hino customer experience,” Gillespie says. “The investment made by the whole dealer network shows strong confidence in the growth of the Hino brand nationwide.
“The network expansion is also a result of the growth of parts and service demands, demonstrating the effectiveness of our customer- focused Hino Advantage suite of business benefits,” he adds.
The new NCV Hino dealership in Coffs Harbour and upgraded FRM Hino facility in Launceston are strategically placed in high- growth areas to respond to an increasing need for commercial vehicle sales and service.
NCV Hino has committed to an easy-toaccess 4300- square- metre location just off the Pacific Highway, adjacent to Coffs Harbour Airport.
NCV Hino general manager Andrew Newell says the new purpose- built Coffs Harbour dealership will improve the availability of Hino vehicles, parts and service on the north coast of NSW.
“This location is a huge opportunity to support light and medium truck businesses. The industry is exceptionally diverse in Coffs Harbour,” Newell says.
“The new facility will be dedicated to reducing downtime for drivers and businesses, with an eight- bay workshop and a 24- hour on- call service team at hand.
“A vast storage area in our warehouse also allows us to ensure we have a readily available catalogue of parts at all times.”
FRM Hino managing director David Mills says the decision to expand the location of its head office site comes after significant investment in the Devonport branch.
“Since relocating to our new Devonport branch a year ago we have noticed a strong increase in business and all of our departments have been thriving,” Mills says.
“Revenue is up thanks to an increase in returned service customers, and we anticipate this will also be the trend for the upgraded Launceston branch. Plans are underway for similar renovations at our FRM Hino Hobart branch.”
The combined investment in these two dealerships totals approximately $ 5 million, and further investments in other parts of the dealership network are expected to help the total figure get close to $ 45 million by the end of 2017.
The upgraded Launceston branch opened in mid- January, while the Coffs Harbour dealership is anticipated to be opened in the second quarter of this year.
FRM Hino managing director David Mills stands outside the Launceston branch, which opened in January