Dead-heat for Isuzu cus­tomer care award

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CUS­TOMER CARE Spe­cial­ists Garry Francke and Craig Mar­quis, of Western Aus­tralia’s Ma­jor Mo­tors and South Aus­tralia’s North East Isuzu re­spec­tively, have jointly won the 2016 Isuzu Care Award.

Isuzu Aus­tralia says the award recog­nises the Cus­tomer Care Spe­cial­ists (CCS) at Isuzu Truck deal­er­ships Aus­tralia-wide who de­liver bench­mark ser­vice and de­mon­strate the un­wa­ver­ing re­li­a­bil­ity that has be­come syn­ony­mous with the Isuzu name.

Isuzu Aus­tralia di­rec­tor, sales and mar­ket­ing, An­drew Har­bi­son, says the tied re­sult was sur­pris­ing, but the ex­cel­lence Franke and Mar­quis con­tin­u­ally demon­strated meant it was im­pos­si­ble to split them.

“Craig and Garry set high stan­dards for them­selves and their teams, and put cus­tomers first ev­ery time,” Har­bi­son says.

Nei­ther Francke nor Mar­quis is a stranger to the Cus­tomer Care Award podium – Francke won the 2010 award, while Mar­quis took out the 2015 hon­ours.

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