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ISUZU TRUCKS, which claims 28 years of mar­ket dom­i­na­tion in Aus­tralia, has an­nounced Bal­larat Isuzu as its Na­tional Dealer of the Year win­ner for 2016.

The award was an­nounced dur­ing the 2017 Isuzu Aus­tralia na­tional dealer meet­ing in March.

Bal­larat Isuzu dealer prin­ci­pal Ian Dea­con was there to ac­cept the award.

Isuzu says the award is the lat­est high­light for a lo­cally owned deal­er­ship that has con­sis­tently demon­strated ex­cel­lence in sell­ing and ser­vic­ing new and used ve­hi­cles to the Bal­larat re­gion for more than 25 years.

Dea­con says there was no se­cret to Bal­larat Isuzu’s suc­cess, “just a lot of hard work”.

“It’s just mak­ing sure that if some­thing needs to be done, then it’s done, and done in a timely man­ner,” Dea­con says.

“We’re all fo­cused on the one thing, which is mak­ing sure our cus­tomers are happy.

“There’s noth­ing big or overly ex­cit­ing that is in­volved in that, it’s just mak­ing sure ev­ery lit­tle touch­point the cus­tomer has is cov­ered well.”

The Bal­larat Isuzu team beat out tough com­pe­ti­tion from Gold Coast Isuzu and reign­ing back-to-back win­ner, Townsville’s Tony Ire­land Isuzu.

Other award re­cip­i­ents in­cluded Web­ster Trucks in Tas­ma­nia who took out the Best Sales Dealer, Sut­tons Mo­tors Arn­cliffe for Best Ser­vice Dealer and Peel Val­ley Isuzu in Tam­worth which claimed the ti­tle of Best Parts Dealer.

Isuzu Aus­tralia (IAL) busi­ness plan­ning man­ager and com­pany sec­re­tary Paul Evans (left), with IAL MD and CEO Hiroshi Nishizaka and Bal­larat Isuzu dealer prin­ci­pal Ian Dea­con

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