A new industrial area west of Melbourne’s CBD needed a dedicated truck stop to cater for the increasing commercial vehicle traffic. Greg Bush calls in at the BP Truganina
THE MELBOURNE suburb of Truganina has undergone a change in recent years. Warehouses and transport-related business have taken over the area, replacing the semirural landscape. BP Australia realised the opportunity and just over two years ago opened the BP Truganina Truck Stop on the corner of Paraweena Drive and Palmers Road.
Santhosh Anandan, previously the assistant manager at the BP Laverton Truck Stop, was appointed manager. Incidentally, the BP Laverton is only a 10-minute drive away.
Truck and trailer manufacturers and dealerships in the immediate vicinity to the BP Truganina include MaxiTrans, Scania, CMV, Krueger and a soon-to-be-opened Daimler Trucks centre. Virtually across the road from the BP is K&S Freighters, and a Toll facility is a near neighbour. There’s also a Coles distribution centre in the vicinity.
“It’s a new industrial area,” Santhosh points out. “There are a lot of new industries opening up, particularly warehousing.”
As the truck stop is situated in a commercial area where the majority of customers either drive trucks or are involved in the transport area, there is obviously little need for a separate truckies’ lounge. However, within the dining area there’s a couch, television and a power hub where drivers can charge their laptops and mobile phones. Santhosh says future plans for the truck stop include the installation of showers and laundry facilities.
Identifiable characteristics outside set the BP Truganina apart from regular service stations, like the 24-hour weighbridge, a separate refuelling area for trucks with high-flow BP Ultimate Diesel and AdBlue at the pumps.
There’s also ample room for truck parking outside, including space for B-doubles.
Inside the premises the Roadhaven Café serves up a variety of food offerings, although hot coffee is a popular and constant request from 5am and throughout the day.
According to Santhosh, the big breakfast is one of the truckies’ favourites, while for lunch and dinner they tend to go for either rump or T-bone steak, or chicken parmigiana.
“We change the menu twice a month,” Santhosh says. “On the bain-marie we offer pasta, kransky, roast of the day and pork ribs.”
Through word of mouth, the BP Truganina has built up a solid base of regular customers from both the local area and further afield since it opened in 2015. He says the key to attracting and keeping regular clientele is all to do with customer service. “If you give the customer what they want they come back.”
Santhosh is keen to keep his regulars happy, especially those that drive big distances. “We used to get one guy from Perth who would drive in here on a Friday, stay for a couple of days and then leave on the Monday morning. He did that for six months; he would never go to any other place, he’d just come to us.”
The BP Truganina is open 24/7, offering easy access from major arterials, including the Western Ring Road, Western Freeway and Princes Freeway. And it’s only 30 minutes from Melbourne’s CBD.
Truganina truck stop manager Santhosh Anandan
The Roadhaven Café offers plenty of food options
Power points and USB ports along the BP’s ‘Power Hub’