Wash safety check pays off
Woman gets new washing machine as part of Samsung campaign to find remaining recalled models
PERUSING her local newspaper over a coffee might be one of the best things Nouage Hilal has ever done.
It was in the Blacktown Advocate that she read about a campaign by electronics giant Samsung to track down the last of a batch of top loading washing machines recalled in 2013 because of a fire hazard.
The picture in the newspaper looked just like one of the machines Ms Hilal’s son had bought for her in 2012.
“I went down to the laundry and thought ‘I better check the model number’ and there it was — it matched one of the six model numbers they had listed,” she said.
She remembers her son telling her about the recall but seeing the campaign front page was the trigger.
“My son, he had bought me the washing machine and he told me about it a while ago but I forgot,’’ she said. “It wasn’t until I saw the picture that I thought I should go down and check.”
About 53,000 of the machines were sold in NSW between 2010 and 2013 before the discovery of a fire hazard posed by moisture penetrating the electrical connectors. Since then more than 42,000 have been recovered.
Though Ms Hilal never experienced any problems with her washing machine she immediately unplugged the machine, as recommended by Samsung.
She phoned the company which took the recalled model away and replaced it with an upgraded machine.
“They (Samsung) just took the precaution so that I would not have any problems and that’s where I’m really grateful,” Ms Hilal said.
“I asked for a replacement and I was lucky when they upgraded the 8kg machine that I had to the 11kg because they didn’t have the 8kg one in stock and they didn’t want to delay me.”
Ms Hilal was offered a $50 voucher as one of the first 200 to locate the recalled washing machine and was full of praise for the way the company handled the recall.
Since starting the recall in April 2013, 84 per cent have been recovered.
But the company wants to find every one and has teamed up with NewsLocal newspapers to prompt people to check their laundries.
Community members are urged to check local sporting clubs and shared laundry facilities as well as their own homes. Samsung will refund the purchase price or replace the faulty machines.
Samsung corporate vicepresident and chief marketing officer Philip Newton said: “It’s great to see the community being vigilant by checking their machines and coming forward.” Customers who have one of the models should ring 1800 239 655.
MACHINES HELP TRACK DOWN FAULTY
Nouage Hilal from Blacktown. Picture: Peter Kelly