Wash safety check pays off

Woman gets new wash­ing ma­chine as part of Sam­sung cam­paign to find re­main­ing re­called mod­els

Penrith Press - - SPONSORED BY SAMSUNG -

PE­RUS­ING her lo­cal news­pa­per over a cof­fee might be one of the best things Nouage Hi­lal has ever done.

It was in the Black­town Ad­vo­cate that she read about a cam­paign by elec­tron­ics gi­ant Sam­sung to track down the last of a batch of top load­ing wash­ing ma­chines re­called in 2013 be­cause of a fire haz­ard.

The pic­ture in the news­pa­per looked just like one of the ma­chines Ms Hi­lal’s son had bought for her in 2012.

“I went down to the laun­dry and thought ‘I bet­ter check the model num­ber’ and there it was — it matched one of the six model num­bers they had listed,” she said.

She re­mem­bers her son telling her about the re­call but see­ing the cam­paign front page was the trig­ger.

“My son, he had bought me the wash­ing ma­chine and he told me about it a while ago but I for­got,’’ she said. “It wasn’t un­til I saw the pic­ture that I thought I should go down and check.”

About 53,000 of the ma­chines were sold in NSW be­tween 2010 and 2013 be­fore the dis­cov­ery of a fire haz­ard posed by mois­ture pen­e­trat­ing the elec­tri­cal con­nec­tors. Since then more than 42,000 have been re­cov­ered.

Though Ms Hi­lal never ex­pe­ri­enced any prob­lems with her wash­ing ma­chine she im­me­di­ately un­plugged the ma­chine, as rec­om­mended by Sam­sung.

She phoned the com­pany which took the re­called model away and re­placed it with an up­graded ma­chine.

“They (Sam­sung) just took the pre­cau­tion so that I would not have any prob­lems and that’s where I’m re­ally grate­ful,” Ms Hi­lal said.

“I asked for a re­place­ment and I was lucky when they up­graded the 8kg ma­chine that I had to the 11kg be­cause they didn’t have the 8kg one in stock and they didn’t want to de­lay me.”

Ms Hi­lal was of­fered a $50 voucher as one of the first 200 to lo­cate the re­called wash­ing ma­chine and was full of praise for the way the com­pany han­dled the re­call.

Since start­ing the re­call in April 2013, 84 per cent have been re­cov­ered.

But the com­pany wants to find ev­ery one and has teamed up with NewsLo­cal news­pa­pers to prompt peo­ple to check their laun­dries.

Com­mu­nity mem­bers are urged to check lo­cal sport­ing clubs and shared laun­dry fa­cil­i­ties as well as their own homes. Sam­sung will re­fund the pur­chase price or re­place the faulty ma­chines.

Sam­sung cor­po­rate vi­cepres­i­dent and chief mar­ket­ing of­fi­cer Philip New­ton said: “It’s great to see the com­mu­nity be­ing vig­i­lant by check­ing their ma­chines and com­ing for­ward.” Cus­tomers who have one of the mod­els should ring 1800 239 655.


Nouage Hi­lal from Black­town. Pic­ture: Peter Kelly

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