Con­sumers urged to re­port top loaders pos­ing fire risk

Pilbara News - - Lifestyle - Gwyn­neth Hay­wood Gwyn­neth Hay­wood is the se­nior re­gional of­fi­cer at the Con­sumer Pro­tec­tion Di­vi­sion for the Pil­bara Depart­ment of Com­merce.

It has been more than two years since Sam­sung Aus­tralia re­called six mod­els of top-load­ing wash­ing ma­chines be­cause they pose a fire risk but there are 70,000 ma­chines across the coun­try that haven’t yet been fixed — 8500 are in WA.

Con­sumers with a Sam­sung top loader need to ur­gently check the se­rial num­ber on their wash­ing ma­chine.

You need to make this a high pri­or­ity to pre­vent a fire that could de­stroy your home and en­dan­ger lives.

The re­called mod­els, linked to 206 blazes na­tion­ally, in­clud­ing eight fires in WA, are: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP; and WA85GWWIP. You can also visit www. sam­sung.com.au, call 1800 239 655 (8am-8pm AEST daily) or email wm.sam­sung@sam­sung.com to find out if your ma­chine is one of the re­called ones.

If you have an af­fected ap­pli­ance, call Sam­sung to ar­range for a tech­ni­cian to come out and rec­tify the prob­lem free-of-charge as soon as pos­si­ble.

In the mean­time, it is rec­om­mended that you do not op­er­ate the ma­chine when you are not in at­ten­dance and switch it off at the power point when not in use or if there are any signs of smoke.

About 145,000 of these top-load­ing wash­ing ma­chines were sold in Aus­tralia through var­i­ous re­tail­ers be­tween 2010 and 2013.

There were 14,483 af­fected units supplied to WA and, of those, only 5973 have been made safe.

Sam­sung has been try­ing to lo­cate the own­ers of the ma­chines and there has been a fair amount of pub­lic­ity in re­gard to this re­call but there are still thou­sands of con­sumers who haven’t heard the mes­sage, or if they have, they haven’t re­acted to it. We need own­ers of these ap­pli­ances to act now.

Ac­cord­ing to Sam­sung, fires oc­cur when wa­ter con­denses on to an in­ter­nal con­nec­tor (mo­tor con­nec­tion) caus­ing track­ing or arc­ing of the elec­tri­cal cur­rent.

The most re­cent re­ported fire was in Parmelia on Au­gust 12 when a top loader burst into flames and caused an es­ti­mated $5000 worth of dam­age.

A ma­chine that caught fire in a Shen­ton Park home in De­cem­ber 2014 led to dam­age cost­ing about $100,000. Even if your ma­chine has been re­paired it is al­ways wise to mon­i­tor any elec­tri­cal ap­pli­ance and if there are any signs of mal­func­tion, turn off the power and con­tact the man­u­fac­turer im­me­di­ately.

Call Con­sumer Pro­tec­tion on 1300 30 40 54 if there are any re­peat prob­lems with your ma­chine. For fur­ther in­for­ma­tion about this and other prod­uct safety re­calls in Aus­tralia, visit www.re­calls.gov.au.

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