Good staff the key to ho­tel’s triple win

Pilbara News - - Business - Bran­wen Smith

■ Ex­mouth’s Novo­tel Nin­ga­loo gen­eral man­ager Dar­ren Cos­sill has cred­ited his staff for the re­sort’s triple suc­cess at the Ac­corHo­tels Pa­cific Fran­chise Awards, in­clud­ing be­ing named Novo­tel of the Year.

Mr Cos­sill was also named joint win­ner of Gen­eral Man­ager of the Year and the re­sort won the Loy­alty Award in recog­ni­tion of its suc­cess­ful en­gage­ment of loy­alty pro­grams.

Mr Cos­sill said the main rea­son for the suc­cess was hav­ing staff who were will­ing to do what was needed to make sure the guests had a great ex­pe­ri­ence.

“The main feed­back we get from our guests is about the qual­ity of our staff and their will­ing­ness to help,” he said.

He said the re­sort was the only one cred­ited with 41⁄2 stars be­tween Perth and Broome.

“Lots of peo­ple are sur­prised to find a ho­tel of this qual­ity in this lo­ca­tion,” he said.

The Novo­tel Nin­ga­loo boasts the Gold Plate Award-win­ning Man­taray’s Restau­rant and a range of ac­com­mo­da­tion from stan­dard rooms to two-bed­room beach­front bun­ga­lows.

Apart­ments in­clude a full kitchen so guests have the abil­ity to self-cater.

Mr Cos­sill said dur­ing the sum­mer months guests could en­joy the cooler tem­per­a­tures of the west side of the North West Cape.

“We’re for­tu­nate our wa­ters are safe to swim in year-round,” he said.

He said many fam­i­lies make the most of re­duced rates dur­ing the qui­eter sum­mer months for a get­away to the coast.

Mr Cos­sill said he be­lieved the Gen­eral Man­ager of the Year Award was about em­brac­ing the stan­dards and prin­ci­ples of the fran­chise, and hav­ing your staff en­gaged and ac­tive pro­mot­ing th­ese pro­grams.

“I’m proud of our prod­uct and I’m proud of our staff be­cause at the end of the day, it’s the staff who are the ones on the ground that make it work,” he said.

Ex­mouth Vis­i­tor Cen­tre communications of­fi­cer Ben Knaggs said he was not at all sur­prised the Novo­tel Nin­ga­loo had won the awards.

“The whole op­er­a­tion there is first class and this is just recog­ni­tion of that,” he said.

“For a very small, re­mote town we’re very lucky to have a re­sort of that stan­dard and Dar­ren and his en­tire staff do a fan­tas­tic job of­fer­ing a great place for peo­ple to come and stay in lux­ury when they’re vis­it­ing Nin­ga­loo.”

He said vis­i­tors were drawn to Nin­ga­loo for once-in-a-life­time ex­pe­ri­ences like swim­ming with whale sharks, whale watch­ing, tur­tle hatch­ing and div­ing on the reef.

Mr Knaggs said many of th­ese vis­i­tors ex­pected to re­ceive the stan­dard of ac­com­mo­da­tion pro­vided by the Novo­tel Nin­ga­loo.

Pic­ture: Bran­wen Smith

Dar­ren Cos­sill with some of the staff mem­bers who pro­vide award-win­ning ser­vice at Ex­mouth’s Novo­tel Nin­ga­loo.

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