Residents urged to voice fuel complaint
Dampier residents are being encouraged to speak up to the corporate owners of their local service station which has gone without unleaded fuel for close to six months.
Viva Energy Australia, the exclusive licensee to the Shell brand in Australia, said the sale of unleaded fuel will remain suspended because of issues with the fuel dispensing system.
Pilbara MLA Brendon Grylls said customer’s voices can be a powerful tool to provoke change.
“I think the customer’s voices are going to be louder than the town leader’s voice in this because customers help make businesses make decisions,” he said.
“I would urge the residents of Dampier that they need to voice their displeasure to the manager and say we’re a small community, we want to support our local fuel station and convenience store but it makes it pretty hard when the stuff we need is not there and there’s no explanation as to why,” he said.
Disgruntled Dampier resident Brad Beaumont’s patience is running out. “Something needs to be done and it needs to be done now,” he said.
“It put us in jeopardy in Dampier because tourists come into town and there’s no fuel for them, unless of course they are diesel.”
Viva Energy Australia spokeswoman Jessica Marriner apologised to customers and said the problem stems from “high ambient temperatures”.
“This is a unique situation limited to our Dampier site and we apologise for any inconvenience this may be causing Coles Express customers,” she said.
While diesel is still available, Dampier service station has been without unleaded fuel for several months.