Consumers still ignore recall
■ Consumer Protection is concerned that apathy about the recall of Samsung top-loader washing machines is putting the lives of West Australians at risk.
Samsung has released figures showing only half of WA owners of the affected machines have responded to the recall, leaving more than 6500 dangerous units in WA homes continuing to pose a serious fire hazard.
The recall rate for WA is only 54 per cent and the worst in the country, with most other States running at 64 to 70 per cent.
The defective machines have caused more than 200 house fires throughout Australia.
The models subjected to the recall were manufactured between 2010 and 2013 and include these model numbers: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP and WA85FWWIP.
A total of 14,483 of these models were sold in WA. The affected units have an internal fault where condensation can penetrate an electrical connector causing deterioration, which may in turn cause a fire.
Don’t gamble with your life and the lives of others by ignoring this recall. I urge WA consumers to check the model of their washing machine immediately.
This is not a matter that should be left to luck or chance, as it involves the safety of you, your family and other occupants. Treat the issue with the highest priority.
If you have a Samsung top-loader washing machine with a model number subject to the recall, take urgent action now as your safety is at risk. Verify if it is an affected model by checking the Product Safety Australia recalls website at www.recalls.gov.au.
Consumers with affected models should discontinue use immediately, unplug the machine from the socket and organise to obtain a refund and removal as soon as possible by contacting Samsung on 1800 239 655 between 8am and 8pm AEST on any day or emailing firstname.lastname@example.org.
We do not recommend the repair option because some repaired machines have caught fire.
Consumers who have any problems securing a refund from their retailer or Samsung should contact Consumer Protection by email at email@example.com or call 1300 30 40 54.
The machines should not be resold or placed on the verge for bulk rubbish collection, as we want to remove any possibility they are picked up by people who may not realise the danger. Gwynneth Haywood is the senior regional officer for Consumer Protection.