Con­sumers still ig­nore re­call

Pilbara News - - Lifestyle - Gwyn­neth Hay­wood

■ Con­sumer Pro­tec­tion is con­cerned that ap­a­thy about the re­call of Sam­sung top-loader wash­ing ma­chines is putting the lives of West Aus­tralians at risk.

Sam­sung has re­leased fig­ures show­ing only half of WA own­ers of the af­fected ma­chines have re­sponded to the re­call, leav­ing more than 6500 dan­ger­ous units in WA homes con­tin­u­ing to pose a se­ri­ous fire haz­ard.

The re­call rate for WA is only 54 per cent and the worst in the coun­try, with most other States run­ning at 64 to 70 per cent.

The de­fec­tive ma­chines have caused more than 200 house fires through­out Aus­tralia.

The mod­els sub­jected to the re­call were man­u­fac­tured be­tween 2010 and 2013 and in­clude th­ese model num­bers: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP and WA85FWWIP.

A to­tal of 14,483 of th­ese mod­els were sold in WA. The af­fected units have an in­ter­nal fault where con­den­sa­tion can pen­e­trate an elec­tri­cal con­nec­tor caus­ing de­te­ri­o­ra­tion, which may in turn cause a fire.

Don’t gam­ble with your life and the lives of oth­ers by ig­nor­ing this re­call. I urge WA con­sumers to check the model of their wash­ing ma­chine im­me­di­ately.

This is not a mat­ter that should be left to luck or chance, as it in­volves the safety of you, your fam­ily and other oc­cu­pants. Treat the is­sue with the high­est pri­or­ity.

If you have a Sam­sung top-loader wash­ing ma­chine with a model num­ber sub­ject to the re­call, take ur­gent ac­tion now as your safety is at risk. Ver­ify if it is an af­fected model by check­ing the Prod­uct Safety Aus­tralia re­calls web­site at www.re­calls.gov.au.

Con­sumers with af­fected mod­els should dis­con­tinue use im­me­di­ately, un­plug the ma­chine from the socket and or­gan­ise to ob­tain a re­fund and re­moval as soon as pos­si­ble by con­tact­ing Sam­sung on 1800 239 655 be­tween 8am and 8pm AEST on any day or email­ing wm.sam­sung@sam­sung.com.

We do not rec­om­mend the re­pair op­tion be­cause some re­paired ma­chines have caught fire.

Con­sumers who have any prob­lems se­cur­ing a re­fund from their re­tailer or Sam­sung should con­tact Con­sumer Pro­tec­tion by email at con­sumer@com­merce.wa.gov.au or call 1300 30 40 54.

The ma­chines should not be resold or placed on the verge for bulk rub­bish col­lec­tion, as we want to re­move any pos­si­bil­ity they are picked up by peo­ple who may not re­alise the dan­ger. Gwyn­neth Hay­wood is the se­nior re­gional of­fi­cer for Con­sumer Pro­tec­tion.

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