Two free com­plaint clin­ics

Pilbara News - - News - Ni­cola Kal­mar

Hori­zon Power cus­tomers af­fected by re­cent in­creases to their elec­tric­ity bills will have the chance to air their griev­ances when the WA Ombudsman vis­its this month.

Ombudsman of­fi­cers will host two free com­plaint clin­ics in Kar­ratha and Roe­bourne as part of a Kim­ber­ley and Pil­bara tour.

WA La­bor Mem­ber for Min­ing and Pas­toral Re­gion Stephen Dawson wrote to ombudsman Chris Field last month to in­ves­ti­gate com­plaints made by res­i­dents who said they had been over­charged on their elec­tric­ity bills. Hori­zon Power told the Broome

Ad­ver­tiser in March that higher than ex­pected power bills to more than a thou­sand of its cus­tomers in the Kim­ber­ley had oc­curred as a re­sult of a me­ter-read­ing blun­der.

It said the mis­take had been traced back to De­cem­ber and led to in­ac­cu­rately low bills that cus­tomers had pre­vi­ously re­ceived.

The util­ity said it wrote to house­holds where bills were sig­nif­i­cantly lower in Jan­uary, to ad­vise them of the is­sue and that the bill could be higher.

The clin­ics will be held in Kar­ratha from 8-10am on Thurs­day, June 23 at the ibis Styles Ho­tel and in Roe­bourne from 5-7pm the same day at the Roe­bourne Com­mu­nity Hall.

For more in­for­ma­tion, call 1800 117 000 or email com­mu­ni­ca­tions @ombudsman.wa.gov.au.

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