Two free complaint clinics
Horizon Power customers affected by recent increases to their electricity bills will have the chance to air their grievances when the WA Ombudsman visits this month.
Ombudsman officers will host two free complaint clinics in Karratha and Roebourne as part of a Kimberley and Pilbara tour.
WA Labor Member for Mining and Pastoral Region Stephen Dawson wrote to ombudsman Chris Field last month to investigate complaints made by residents who said they had been overcharged on their electricity bills. Horizon Power told the Broome
Advertiser in March that higher than expected power bills to more than a thousand of its customers in the Kimberley had occurred as a result of a meter-reading blunder.
It said the mistake had been traced back to December and led to inaccurately low bills that customers had previously received.
The utility said it wrote to households where bills were significantly lower in January, to advise them of the issue and that the bill could be higher.
The clinics will be held in Karratha from 8-10am on Thursday, June 23 at the ibis Styles Hotel and in Roebourne from 5-7pm the same day at the Roebourne Community Hall.
For more information, call 1800 117 000 or email communications @ombudsman.wa.gov.au.