Con­sumer rights on pur­chased goods

Pilbara News - - Lifestyle - Gwyn­neth Hay­wood

Some con­sumers are un­aware of the au­to­matic le­gal rights they have when buy­ing goods and ser­vices.

When you buy a prod­uct or ser­vice you are en­ti­tled to con­sumer guar­an­tees that your pur­chase is of ac­cept­able qual­ity, fit for in­tended pur­pose, and is ac­cu­rately de­scribed and matches any sam­ples or demon­stra­tion shown.

If you buy some­thing and a con­sumer guar­an­tee is not met, you are en­ti­tled to have the prob­lem fixed. It doesn’t mat­ter if the shop dis­played a sign say­ing no re­turns or re­funds or whether the store has a pol­icy not to take back items.

When the fault is ma­jor, such as a new car be­ing blue when you or­dered red, you are en­ti­tled to a rem­edy for your choice out of a re­pair, re­place­ment or re­fund. If the fault is mi­nor, the busi­ness can choose whether to fix the fault, give you an ex­change or your money back.

You do not have to re­turn faulty goods in their orig­i­nal pack­ag­ing so long as you can pro­duce proof of pur­chase.

When it comes to prod­ucts, it is the seller who you should go to. If a man­u­fac­turer needs to be con­tacted, the busi­ness you paid should con­tact the man­u­fac­turer on your be­half.

Con­sumer pur­chases need to last a rea­son­able amount of time. This will de­pend on the type of prod­uct or ser­vice and how much it costs.

Spare parts and re­pairs should be avail­able for a rea­son­able amount of time af­ter pur­chase, un­less spec­i­fied at the time of pur­chase.

Any ex­tra prom­ises made over and above your free le­gal pro­tec­tions must be hon­oured.

As a con­sumer, you need to use prod­ucts as per the in­struc­tions and choose the right size or type care­fully be­cause when you are at fault you don’t have the right to a re­pair, re­place­ment or re­fund.

Down­load Con­sumer Pro­tec­tion’s free app “iShopWA”. There is also a “Re­pair, Re­place, Re­fund?” tool on www.com­merce.wa.gov.au/ cp. You can email con­sumer@ com­merce.wa.gov.au or call 1300 30 40 54 dur­ing of­fice hours.

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