Guard against waits for wedding photos
Newly married couples are complaining to Consumer Protection about photographers and videographers who have failed to deliver paid-for images of their special day.
Some couples have had to wait up to 18 months longer than expected before receiving their photos and videos, while others are still waiting.
In the past year, 55 consumers have lodged complaints with Consumer Protection over:
Unacceptable delays in getting their photos or videos.
Dissatisfaction over the quality of the images.
Wanting to cancel contracts because of high prices.
Misrepresentations or bullying sales tactics.
Apart from weddings, complaints also relate to other special events and personal or family portraits.
Generally, consumers should not have to wait more than three months after the event for their photos or videos.
However, it is important to agree on these timeframes before entering into a contract.
If you have the agreement in writing, a photographer or videographer taking longer than agreed to supply the digital or physical products would create grounds for a complaint.
Do your homework and seek advice from friends and family.
Use a professional and insist on professional standards. Consider visiting www.aipp. com.au when looking for a professional photographer.
Ask to see the photographer’s portfolio of previous work, as well as testimonials from previous customers.
Get a written quote which sets out exactly what is included in the price and set reasonable timeframes for delivery.
We recommend consumers don’t pay the full amount up front, as this reduces bargaining power should there be a delay in delivery and also takes away an incentive for the trader to complete the job on time.
Consider paying by credit card, as there may be an option of requesting a charge back if goods are not delivered.
Consumer Protection can be contacted via consumer@ commerce.wa.gov.au or on 1300 30 40 54.