Guard against waits for wed­ding photos

Pilbara News - - Lifestyle -

Newly mar­ried cou­ples are com­plain­ing to Con­sumer Protection about pho­tog­ra­phers and videog­ra­phers who have failed to de­liver paid-for im­ages of their spe­cial day.

Some cou­ples have had to wait up to 18 months longer than ex­pected be­fore re­ceiv­ing their photos and videos, while oth­ers are still wait­ing.

In the past year, 55 con­sumers have lodged com­plaints with Con­sumer Protection over:

Un­ac­cept­able de­lays in get­ting their photos or videos.

Dis­sat­is­fac­tion over the qual­ity of the im­ages.

Want­ing to can­cel con­tracts be­cause of high prices.

Mis­rep­re­sen­ta­tions or bul­ly­ing sales tac­tics.

Apart from wed­dings, com­plaints also re­late to other spe­cial events and per­sonal or fam­ily por­traits.

Gen­er­ally, con­sumers should not have to wait more than three months af­ter the event for their photos or videos.

How­ever, it is im­por­tant to agree on these time­frames be­fore en­ter­ing into a con­tract.

If you have the agree­ment in writ­ing, a pho­tog­ra­pher or videog­ra­pher tak­ing longer than agreed to sup­ply the dig­i­tal or phys­i­cal prod­ucts would cre­ate grounds for a com­plaint.

TIPS:

Do your home­work and seek ad­vice from friends and fam­ily.

Use a pro­fes­sional and in­sist on pro­fes­sional stan­dards. Con­sider vis­it­ing www.aipp. com.au when look­ing for a pro­fes­sional pho­tog­ra­pher.

Ask to see the pho­tog­ra­pher’s port­fo­lio of pre­vi­ous work, as well as tes­ti­mo­ni­als from pre­vi­ous cus­tomers.

Get a writ­ten quote which sets out ex­actly what is in­cluded in the price and set rea­son­able time­frames for de­liv­ery.

We rec­om­mend con­sumers don’t pay the full amount up front, as this re­duces bar­gain­ing power should there be a de­lay in de­liv­ery and also takes away an in­cen­tive for the trader to com­plete the job on time.

Con­sider pay­ing by credit card, as there may be an op­tion of re­quest­ing a charge back if goods are not de­liv­ered.

Con­sumer Protection can be con­tacted via con­sumer@ com­merce.wa.gov.au or on 1300 30 40 54.

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