Customers warned of end of 2G
The old Telstra 2G network is due to close within months and the telecommunications company is urging people still using it to switch before they lose mobile access.
The second-generation mobile service has been in operation for more than 20 years, but it now accounts for less than one per cent of Telstra’s network traffic.
The network will be shut down on December 1, meaning customers who have not switched to devices that accept 3G or 4G networks will lose the ability to make calls, including emergency calls and sending messages.
Telstra WA area general manager Boyd Brown said the shutdown would allow the company to focus on investing in its 3G and 4G networks, which offer faster data speeds and broader coverage than 2G.
“We want to make sure the last remaining 2G customers are well prepared for the change and we’re contacting our customers directly to help them make the switch,” he said.
Telstra customers can check if they are using the old network by looking at the top of their phone screens for a 2G, GPRS, E or EDGE symbol, all of which indicate 2G.
To switch networks, customers can call 13 22 00.