Cus­tomers warned of end of 2G

Pilbara News - - News - Ali­cia Per­era

The old Tel­stra 2G net­work is due to close within months and the telecom­mu­ni­ca­tions com­pany is urg­ing peo­ple still us­ing it to switch be­fore they lose mo­bile ac­cess.

The sec­ond-gen­er­a­tion mo­bile ser­vice has been in op­er­a­tion for more than 20 years, but it now ac­counts for less than one per cent of Tel­stra’s net­work traf­fic.

The net­work will be shut down on De­cem­ber 1, mean­ing cus­tomers who have not switched to de­vices that ac­cept 3G or 4G net­works will lose the abil­ity to make calls, in­clud­ing emer­gency calls and send­ing mes­sages.

Tel­stra WA area gen­eral man­ager Boyd Brown said the shut­down would al­low the com­pany to fo­cus on in­vest­ing in its 3G and 4G net­works, which of­fer faster data speeds and broader cov­er­age than 2G.

“We want to make sure the last re­main­ing 2G cus­tomers are well pre­pared for the change and we’re con­tact­ing our cus­tomers di­rectly to help them make the switch,” he said.

Tel­stra cus­tomers can check if they are us­ing the old net­work by look­ing at the top of their phone screens for a 2G, GPRS, E or EDGE sym­bol, all of which in­di­cate 2G.

To switch net­works, cus­tomers can call 13 22 00.

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