First Na­tional out­per­forms

Pilbara News - - Property - Louise Alling­ham

Cus­tomer sat­is­fac­tion re­search and rat­ings agency Canstar Blue has named First Na­tional Real Es­tate the win­ner of its 2016 Most Sat­is­fied Cus­tomer Award.

First Na­tional Kar­ratha busi­ness man­ager An­drew Sher­wood said he was “de­lighted” for the na­tion­wide net­work of in­de­pen­dent agents to be recog­nised as a cus­tomer sat­is­fac­tion leader. “There can be no greater mea­sure of the suc­cess of the client/agent re­la­tion­ship than over­all sat­is­fac­tion,” he said.

“This award rep­re­sents the ful­fil­ment of our mem­ber­ship’s na­tion­wide com­mit­ment to en­sure we de­liver Aus­tralia’s best real es­tate sales and prop­erty man­age­ment ser­vices.”

Canstar Blue con­ducted re­search fo­cus­ing on the ex­pe­ri­ence of home­own­ers, ten­ants and land­lords with Aus­tralia’s largest real es­tate brands.

They as­sessed the qual­ity of ser­vice de­liv­ered na­tion­wide and First Na­tional was the only real es­tate com­pany to achieve five-star rat­ings.

Canstar Blue head Me­gan Doyle con­grat­u­lated First Na­tional on its achieve­ment.

“This is a great re­sult across all cus­tomer touch­points, sug­gest­ing First Na­tional is sat­is­fy­ing its cus­tomers re­gard­less of their dif­fer­ing pro­fes­sional real es­tate re­quire­ments,” she said.

“Good com­mu­ni­ca­tions and prob­lem res­o­lu­tion are cru­cial ele­ments of any good real es­tate ser­vice and it is notable that First Na­tional was the only one to rate five stars in these ar­eas.”

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