Satellite service switched off
The nbn Interim Satellite Service has been switched off and customers are urged to arrange a transition across to the new Sky Muster satellite service as soon as possible.
nbn Network chief customer officer John Simon said while the implementation of the customdesigned Sky Muster satellites had not been without challenges, he highlighted that no other company has embarked on such a project.
“We are working day and night to improve the Sky Muster service. We’ve already implemented a series of major software upgrades to improve the network experience and have increased the number of installers on the ground,” he said.
Mr Simon asked for customers’ understanding as they implemented further improvements and the company was working with retail providers and delivery partners to help improve the installation process.