Telstra outage ‘inconvenience’
Onslow businesses and residents were hard hit by a Telstra network outage which took internet, landline phone and EFTPOS services offline until the middle of last week.
Mobile and ADSL services were down in Onslow from Friday, May 12 until about Wednesday, May 17 for most residents, after what Telstra described as a transmission fault disrupted the area’s connections.
Telstra area general manager Boyd Brown said their technicians had needed to source specialist replacement equipment from Karratha before they could carry out repairs and restore the services last Wednesday.
“Our technicians worked hard to restore services as fast as possible and we apologise to our Onslow customers for any inconvenience during this period,” he said.
The outage took out internet and phone connections across town, with knock-on effects to local business.
Onslow General Store was almost unable to lodge their main food order without an online connection and only managed to do it by eventually connecting via mobile hotspots.
Onslow Sun Chalets manager Tracy La Reservee said the outage had left her business without landline phone service for a week but she had made do with her laptop and using her mobile in hotspots to log in.
She was able to still offer EFTPOS throughout the week because it was connected to satellite. “It affected everyone,” she said of the outage. “It’s just been an inconvenience. “It’s just harder to work with the laptop and connect with the mobile phone.”
Beadon Bay Hotel general manager Dave Mulder said the outage had rated as a “moderate” inconvenience for his company.