Tel­stra out­age ‘in­con­ve­nience’

Pilbara News - - News - Ali­cia Per­era

Onslow busi­nesses and res­i­dents were hard hit by a Tel­stra network out­age which took in­ter­net, land­line phone and EFTPOS ser­vices off­line un­til the mid­dle of last week.

Mo­bile and ADSL ser­vices were down in Onslow from Fri­day, May 12 un­til about Wed­nes­day, May 17 for most res­i­dents, af­ter what Tel­stra de­scribed as a trans­mis­sion fault dis­rupted the area’s con­nec­tions.

Tel­stra area gen­eral man­ager Boyd Brown said their tech­ni­cians had needed to source spe­cial­ist re­place­ment equip­ment from Kar­ratha be­fore they could carry out re­pairs and re­store the ser­vices last Wed­nes­day.

“Our tech­ni­cians worked hard to re­store ser­vices as fast as pos­si­ble and we apol­o­gise to our Onslow cus­tomers for any in­con­ve­nience dur­ing this pe­riod,” he said.

The out­age took out in­ter­net and phone con­nec­tions across town, with knock-on ef­fects to lo­cal busi­ness.

Onslow Gen­eral Store was al­most un­able to lodge their main food or­der without an on­line con­nec­tion and only man­aged to do it by even­tu­ally con­nect­ing via mo­bile hotspots.

Onslow Sun Chalets man­ager Tracy La Re­servee said the out­age had left her busi­ness without land­line phone ser­vice for a week but she had made do with her lap­top and us­ing her mo­bile in hotspots to log in.

She was able to still of­fer EFTPOS through­out the week be­cause it was con­nected to satel­lite. “It af­fected ev­ery­one,” she said of the out­age. “It’s just been an in­con­ve­nience. “It’s just harder to work with the lap­top and con­nect with the mo­bile phone.”

Beadon Bay Ho­tel gen­eral man­ager Dave Mulder said the out­age had rated as a “mod­er­ate” in­con­ve­nience for his com­pany.

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