Sat­is­fied cus­tomer wel­comes smile

Port Douglas & Mossman Gazette - - NEWS -

I WANTED to share my cus­tomer ex­pe­ri­ences bad and good re­gard­ing the same prob­lem but dif­fer­ent gro­cery shops in Port Dou­glas.

I work and live lo­cally but only moved to the area 18 months ago.

I have bought meat from Coles on nu­mer­ous oc­ca­sions within the “use by dates” but it was “gone-bad” when opened, so I kept the pack­ag­ing and brought it back to get a re­fund.

Each time I do get a re­fund but no apol­ogy, mak­ing ex­cuses as to why this hap­pened or ac­cus­ing my fridge for not work­ing prop­erly.

The staff look at me in dis­be­lief that I’m ly­ing about the prod­uct. As I said this has hap­pened nu­mer­ous times to me and I know of other cus­tomers this has hap­pened to also.

The same thing hap­pened to me re­cently in IGA, and my ex­pe­ri­ence was com­pletely dif­fer­ent and may I say they “de­lighted” me.

I got the prod­uct ex­changed and a full re­fund for the prod­uct and an apol­ogy twice at the time of the com­plaint over the phone and an apol­ogy in per­son when I re­turned the prod­uct.

Af­ter these ex­pe­ri­ences I have tried to avoid Coles and now do my weekly gro­ceries shop in IGA.

I want to say thanks to the staff at IGA it’s good to know some busi­nesses look out for cus­tomers.

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