Coles de­liver top ser­vice

Port Douglas & Mossman Gazette - - NEWS -

I RE­CENTLY wrote a let­ter (Gazette, Aug 12) in re­gards to my cus­tomer ex­pe­ri­ence and how I was un­happy with Coles.

I have since be­ing over­whelmed by the re­sponse from Coles.

The man­ager Ja­son con­tacted me, which sur­prised me as I never left con­tact de­tails but he got my de­tails from pre­vi­ous in­for­ma­tion which im­me­di­ately made me feel de­lighted.

He apol­o­gised, which is all I wanted to hear.

He ad­vised me of fu­ture changes he plans to im­ple­ment from his takeover in­clud­ing adding lo­cal pro­duce and look­ing to sat­isfy the lo­cal com­mu­nity.

I was happy to hear this. He also came out of his way to meet me and gave me a ham­per full of de­li­cious good­ies as a thank you for my feed­back.

On the same day I got a call from the Coles area man­ager of Queens­land re­gard­ing the let­ter again to apol­o­gise.

I was com­pletely thrilled and in my opin­ion Coles have to­tally over­turned my opin­ion of the com­pany and I wanted to share this with the lo­cal com­mu­nity and say thank you to Ja­son and the staff at Coles.

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