Coles deliver top service
I RECENTLY wrote a letter (Gazette, Aug 12) in regards to my customer experience and how I was unhappy with Coles.
I have since being overwhelmed by the response from Coles.
The manager Jason contacted me, which surprised me as I never left contact details but he got my details from previous information which immediately made me feel delighted.
He apologised, which is all I wanted to hear.
He advised me of future changes he plans to implement from his takeover including adding local produce and looking to satisfy the local community.
I was happy to hear this. He also came out of his way to meet me and gave me a hamper full of delicious goodies as a thank you for my feedback.
On the same day I got a call from the Coles area manager of Queensland regarding the letter again to apologise.
I was completely thrilled and in my opinion Coles have totally overturned my opinion of the company and I wanted to share this with the local community and say thank you to Jason and the staff at Coles.