Friendly service lacking
IN RESPONSE to the Soapbox ( Gazette, July 14) about the need for retailers to improve service to tourists I would like to make the following observations.
We have been coming to the Port annually for over 20 years and have found the locals and shop assistants wonderfully friendly and helpful.
However, this visit we have encountered a couple of exceptions to the service and friendliness we have come to expect.
We were refused a drink and light lunch at a large hotel chain because we were not house guests - even though they invited non-residents through the local press.
We were disappointed because we had dressed up for the occasion.
Secondly, it was disappointing to hear the staff at a local ice-cream parlour refuse a drink of water to a small child after the family had purchased ice-cream on the premises.
Our family and friends have stopped patronising that shop.
Whatever happened to a friendly “Yes we can”.
On a more positive note, a huge thank you to the Port Village Medical Centre where the staff, including doctors, nurses, reception and pathology, provided an amazingly efficient, friendly and caring service when I was unfortunate enough to become ill while staying in Port.
Others would do well to follow their
model of excellence.