Friendly ser­vice lack­ing

Port Douglas & Mossman Gazette - - FEEDBACK -

IN RE­SPONSE to the Soap­box ( Gazette, July 14) about the need for re­tail­ers to im­prove ser­vice to tourists I would like to make the fol­low­ing ob­ser­va­tions.

We have been com­ing to the Port an­nu­ally for over 20 years and have found the lo­cals and shop as­sis­tants won­der­fully friendly and help­ful.

How­ever, this visit we have en­coun­tered a cou­ple of ex­cep­tions to the ser­vice and friend­li­ness we have come to ex­pect.

We were re­fused a drink and light lunch at a large ho­tel chain be­cause we were not house guests - even though they in­vited non-res­i­dents through the lo­cal press.

We were dis­ap­pointed be­cause we had dressed up for the oc­ca­sion.

Se­condly, it was dis­ap­point­ing to hear the staff at a lo­cal ice-cream par­lour refuse a drink of wa­ter to a small child af­ter the fam­ily had pur­chased ice-cream on the premises.

Our fam­ily and friends have stopped pa­tro­n­is­ing that shop.

What­ever hap­pened to a friendly “Yes we can”.

On a more pos­i­tive note, a huge thank you to the Port Vil­lage Med­i­cal Cen­tre where the staff, in­clud­ing doc­tors, nurses, re­cep­tion and pathol­ogy, pro­vided an amaz­ingly efficient, friendly and car­ing ser­vice when I was un­for­tu­nate enough to be­come ill while staying in Port.

Oth­ers would do well to fol­low their

model of ex­cel­lence.

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