Shining lights in regional tourism
DAINTREE tour operator Neville “Uncle Nev” Prentice and Jenny Edmondson from Lady Douglas tours were finalists in the prestigious Cairns Regional Tourism Association’s Excellence in Customer Service Awards this week.
“Uncle Nev”, who works for Daintree Discovery Tours, earned his nickname after working in the tourism industry for the past 30 years and making his tours feel like a family day out.
“It really is a fabulous industry to be in and then dealing with people who are on holidays makes it even better,” he said.
Both Ms Edmondson and Mr Prentice recently won the monthly award for their service to the tourism industry.
Mr Prentice was
nominated mostly by American tourists who were impressed by his knowledge and friendly manner.
“I don’t go out there looking for awards, my focus is to give people the best experience possible when they come and visit our region - being voted for this award is just a bonus,” he said.
Ms Edmondson and her husband own and operate the Lady Douglas paddle steamer sunset tours from Dixon’s Inlet, in Port Douglas.
“We have tourists come from all over the world to take part in our leisurely boat rides,” Ms Edmondson said.
“The tour only travels five to six kilometres up the river at sunset, but everyone just loves this time of day because of the amazing amount of birdlife that is flying around and getting ready to roost for the night.”
The Lady Douglas can carry 53 people comfortably but smaller groups are preferred as more attention can be given to the guests Ms Edmondson said.
“With smaller groups sometimes people just want to sit back and enjoy the ride as they glide along without us giving a running commentary and to enjoy spotting the wildlife,” she said.
“A marvellous sight recently has been a pair of white-bellied sea eagles who have hatched a single chick, along with hundreds of other bird species, and of course crocodiles, dugongs, turtles, dolphins and very recently a humpback whale.”