Free train­ing to give boost

Port Douglas & Mossman Gazette - - BUSINESS - AN­GELIQUE PAT­TER­SON

THE Port Dou­glas Cham­ber of Com­merce is aim­ing to build busi­ness con­fi­dence with a free train­ing pro­gram de­signed for su­per­vi­sors, man­agers and small busi­ness own­ers.

With a fo­cus on ba­sic busi­ness prin­ci­ples and cus­tomer ser­vice, the “Build­ing busi­ness con­fi­dence Port Dou­glas” course is a 13-week pro­gram aimed at equip­ping par­tic­i­pants with the tools to be con­fi­dent about im­prov­ing cus­tomer ser­vice.

Cham­ber vice-pres­i­dent and HR Dy­nam­ics owner Phoebe Kitto se­cured gov­ern­ment fund­ing to run the course and is also of­fer­ing free places to ma­ture-age job seek­ers who wish to re­turn to the work­force and are seek­ing an op­por­tu­nity.

“If you’re not con­fi­dent in what you’re do­ing and not pro­vid­ing good cus­tomer ser­vice it re­flects through to the con­sumer,” she said.

“Busi­nesses need to be con­fi­dent and need to have the skills and the abil­ity to fol­low through.”

The course is de­signed to in­crease busi­ness con­fi­dence, im­prove busi­ness in­sight and im­prove the prod­ucts and ser­vices in the area.

“Com­mer­cial ser­vice, fi­nan­cial plan­ning, con­sis­tency of ev­ery­day good busi­ness and com­mit­ment in your busi­ness - that’s where I saw the big­gest gap,” Ms Kitto said.

“We need to work with the man­ager and busi­ness owner to have an in­flu­ence over the tran­sient staff.”

Busi­nesses not in­volved in the course can still at­tend ses­sions in­volv­ing guest speak­ers and there will be a grad­u­a­tion at the end of the course.

“It’s re­ally tir­ing go­ing through tough times, go­ing through that doom and gloom, which seems to have gone on for a cou­ple of years now,” Ms Kitto said.

“It’s very easy to get ’poor-me’ men­tal­ity and think it’s ev­ery­one else’s fault.

“It’s time busi­nesses start think­ing what can we do in our busi­ness, what can we be do­ing to be proac­tive and this course gives peo­ple strate­gies they can use to make their busi­ness bet­ter.”

Each ses­sion goes for two hours, or four hours for the three diploma mod­ules, and par­tic­i­pants can choose be­tween ses­sions on Tues­days from 11am or Thurs­days from 5pm.

The pi­lot pro­gram only has space for 20 busi­nesses and starts next Tues­day, April 3. For more in­for­ma­tion or to book your spot con­tact Phoebe Kitto on 0438 735 926 or email phoebe@hr­dy­nam­

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