SUB­JECTS COV­ERED

Port Douglas & Mossman Gazette - - BUSINESS -

1. Show lead­er­ship in the work­place. 2. Busi­ness plan­ning - what do you plan to achieve in the busi­ness, how are you go­ing to ac­com­plish this, what mea­sure­ments will you use to track suc­cess along the way. 3. Co-or­di­nate im­ple­men­ta­tion of cus­tomer

ser­vice strate­gies. 4. In­no­va­tion of prod­ucts and ser­vices - why should cus­tomers choose your busi­ness? What is the point of dif­fer­ence? Why is in­no­va­tion so im­por­tant in busi­ness to­day? What ser­vices and prod­ucts should your busi­ness be pro­vid­ing in the fu­ture? 5. Pre­pare fi­nan­cial re­ports. 6. Ef­fec­tive com­plaint res­o­lu­tion - why it is im­por­tant to hear com­plaints. How to ef­fec­tively man­age com­plaints. Turn­ing a com­plain cus­tomer into a loyal cus­tomer. Re­spond­ing to neg­a­tive on­line re­view. 7. Cus­tomer ser­vice - what im­pacts a pos­i­tive cus­tomer ex­pe­ri­ence. First im­pres­sions are last­ing im­pres­sions. How to build rap­port and re­la­tion­ships with cus­tomers. 8. Co-or­di­nate im­ple­men­ta­tion of cus­tomer

ser­vice strate­gies. 9. So­cial me­dia - Why is it im­por­tant? How to use the com­mon so­cial me­dia plat­forms. 10. Mak­ing it hap­pen - goal-set­ting, tak­ing the knowl­edge learned from the work­shops and ap­ply it in the work­place

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