Lazy Lizard a flat out win­ner

Port Douglas & Mossman Gazette - - NEWS -

TRAVELLERS us­ing TripAd­vi­sor, the world’s largest travel site, have voted Best Western Lazy Lizard Mo­tor Inn the Top Bar­gain Ho­tel, Top Small Ho­tel and Top Ho­tel for Ro­mance in the an­nual 2014 Travellers’ Choice awards.

Jim and Penny Ewan, who have owned Best Western Lazy Lizard Mo­tor Inn in Port Dou­glas for four years, said they were thrilled to be voted among Aus­tralia’s top 118 ho­tels who were recog­nised for ac­com­mo­da­tion ex­cel­lence based on opin­ions and re­views from travellers on TripAd­vi­sor.

‘‘We’re so hum­bled to win three awards, it’s re­ally nice to know that our guests en­joy stay­ing with us,’’ Mr Ewan said.

Al­ready a multi award-win­ning ho­tel, Best Western Lazy Lizard Mo­tor Inn last year re­ceived a TripAd­vi­sor 2013 Cer­tifi­cate of Ex­cel­lence, an award also based on global guest re­views rank­ing the ho­tel in the top 10 per cent of ac­com­mo­da­tion sup­pli­ers listed on the travel site. The ho­tel also won Best Western Aus­trala­sia’s High­est Cus­tomer Care Score in 2012, pre­sented at the an­nual Best Western Awards for Ex­cel­lence gala din­ner, and was run­ner-up for this award again in 2013.

Rob An­der­son, Best Western Aus­trala­sia chief ex­ec­u­tive, con­grat­u­lated Jim and Penny on their three Travellers’ Choice awards, say­ing their com­mit­ment to great cus­tomer ser­vice is only one of the rea­sons peo­ple love stay­ing at Best Western Lazy Lizard Mo­tor Inn.

‘‘A lot of hard work and ded­i­ca­tion goes into run­ning a ho­tel, but it’s the way Jim and Penny go above and be­yond to help their guests that shows why they’re win­ning much more than just ac­com­mo­da­tion awards. They’re win­ning the hearts of their guests, giv­ing peo­ple a home away from home, and this is why travellers keep re­turn­ing to Port Dou­glas,’’ Mr An­der­son said.

Mr Ewan has seen many guests come and go over the years, of­ten ar­riv­ing as strangers and leav­ing as friends.

‘‘We had one fam­ily who came all the way from the United King­dom just to stay with us, be­cause they were told by their UK friends to make sure they passed through Port Dou­glas to see the Lazy Lizard while they were hol­i­day­ing in Aus­tralia. Since then, they’ve re­turned three times to see us and we’ve de­vel­oped a kind of friend­ship that you can’t re­place.

‘‘It’s the peo­ple that make run­ning a ho­tel so spe­cial,’’ Mr Ewan said.

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