Agen­cies warn con­sumers against dodgy traders

Port Douglas & Mossman Gazette - - BUSINESS -

CON­SUMER pro­tec­tion agen­cies across Aus­tralia are tak­ing on un­scrupu­lous and ma­nip­u­la­tive traders as part of a na­tional ed­u­ca­tion cam­paign en­cour­ag­ing proac­tive Abo­rig­i­nal and Tor­res Strait Is­lan­der con­sumers.

The ‘It’s ok to walk away’ cam­paign fo­cuses on arm­ing Abo­rig­i­nal and Tor­res Strait Is­lan­der con­sumers with the con­fi­dence to turn down un­wanted of­fers from un­scrupu­lous traders, and in par­tic­u­lar, door-to-door traders.

Fair Trad­ing ex­ec­u­tive di­rec­tor Brian Bauer said by rais­ing aware­ness among Abo­rig­i­nal and Tor­res Strait Is­lan­der con­sumers of com­mon high-pres­sure sales tac­tics, the cam­paign would give those con­sumers the con­vic­tion to walk away from un­wanted sales sit­u­a­tions.

“While high-pres­sure sales sit­u­a­tions can be ex­pe­ri­enced in a shop, they are more com­mon when sell­ers make un­so­licited con­tact with Abo­rig­i­nal and Tor­res Strait Is­lan­der con­sumers by door-knock­ing, on the phone, or in a pub­lic place,” Mr Bauer said.

“Un­scrupu­lous traders, par­tic­u­larly door-to-door traders in far north Queens­land, have in the past tar­geted in­dige­nous com­mu­ni­ties, sell­ing ev­ery­thing from train­ing cour­ses the con­sumers couldn’t ac­cess and mo­bile phone plans in ar­eas with no cov­er­age, to over­priced wa­ter cool­ers and first aid kits.

“Con­sumers can opt out of both door-to-door and phone ap­proaches by traders.

“Traders ap­proach­ing houses dis­play­ing a Do Not Knock no­tice or call­ing a phone num­ber on the Do Not Call Regis­ter are com­mit­ting an of­fence and should be re­ported.”

‘Do not knock’ stick­ers are avail­able for free from the Queens­land Of­fice of Fair Trad­ing by call­ing 13 QGOV (13 74 68).

Con­sumers can regis­ter their phone num­bers on the Do Not Call Regis­ter free of charge at www.donot­

For more in­for­ma­tion about the rights of con­sumers and re­spon­si­bil­i­ties of busi­nesses in door-to-door trad­ing, visit­trad­ing.

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