In­ter­net fails just in time for Christ­mas

Port Douglas & Mossman Gazette - - NEWS - Scott Tib­balls

THE Dou­glas com­mu­nity was hit by wide­spread out­ages of Tel­stra phone and in­ter­net ser­vices over the week­end.

Ser­vices went down at about 5pm on Satur­day night, De­cem­ber 17, and were not re­turned un­til mid­day Sun­day, ham­per­ing Christ­mas shop­pers and small busi­ness.

A Tel­stra spokesman ex­plained that the dis­rup­tion was due to dam­ages fi­bre that was re­paired on Sun­day.

“Our team worked through­out Satur­day night and Sun­day in dif­fi­cult con­di­tions due to re­cent heavy rain to re­store ser­vices as quickly as pos­si­ble,” they said.

When asked where the fi­bre was dam­aged and how, in­for­ma­tion was not forth­com­ing.

Busi­nesses in the Dou­glas re­gion are of course not un­fa­mil­iar with con­nec­tiv­ity in­ter­rup­tions, with for­mer Dou­glas Chamber of Commerce pres­i­dent Helen De Ross spear­head­ing a cam­paign for bet­ter, faster con­nec­tiv­ity through­out 2016.

New chamber pres­i­dent Wade Greasley en­cour­aged Dou­glas busi­nesses to look into floor lim­its for credit card spend­ing, so that cash-free trade could con­tinue with in­ter­rup­tions in Tel­stra ser­vices, in­clud­ing in the event of a se­ri­ous storm.

“The real life sit­u­a­tion is we do live in a re­gional area and this is go­ing to hap­pen from time to time,” said Mr Greasley.

“So where we re­ally need to have a good look is – Helen has es­tab­lished the agenda with re­spect to the time­line on the NBN, she’s es­tab­lished the agenda with re­spect to deal­ing with Tel­stra. We know where we are with Tel­stra. Noth­ing is likely to change in the blink of an eye with re­spect to Tel­stra so what we need to do as a com­mu­nity is come up with more ro­bust busi­ness con­ti­nu­ity plans.

“I know there are floor lim­its to credit card fa­cil­i­ties, and I would in­vest now that each busi­ness owner go and un­der­stand what those floor lim­its are.”

Mr Greasley said that while in­ter­rup­tions were dif­fi­cult, it was im­por­tant for lo­cal busi­nesses to be able to power through them re­gard­less of the cause.

“I think the event of the week­end just high­lighted the fact that okay, ev­ery­thing goes down we’ll go back to the 1950s. What do we have in the mid­dle?”

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