Internet fails just in time for Christmas
THE Douglas community was hit by widespread outages of Telstra phone and internet services over the weekend.
Services went down at about 5pm on Saturday night, December 17, and were not returned until midday Sunday, hampering Christmas shoppers and small business.
A Telstra spokesman explained that the disruption was due to damages fibre that was repaired on Sunday.
“Our team worked throughout Saturday night and Sunday in difficult conditions due to recent heavy rain to restore services as quickly as possible,” they said.
When asked where the fibre was damaged and how, information was not forthcoming.
Businesses in the Douglas region are of course not unfamiliar with connectivity interruptions, with former Douglas Chamber of Commerce president Helen De Ross spearheading a campaign for better, faster connectivity throughout 2016.
New chamber president Wade Greasley encouraged Douglas businesses to look into floor limits for credit card spending, so that cash-free trade could continue with interruptions in Telstra services, including in the event of a serious storm.
“The real life situation is we do live in a regional area and this is going to happen from time to time,” said Mr Greasley.
“So where we really need to have a good look is – Helen has established the agenda with respect to the timeline on the NBN, she’s established the agenda with respect to dealing with Telstra. We know where we are with Telstra. Nothing is likely to change in the blink of an eye with respect to Telstra so what we need to do as a community is come up with more robust business continuity plans.
“I know there are floor limits to credit card facilities, and I would invest now that each business owner go and understand what those floor limits are.”
Mr Greasley said that while interruptions were difficult, it was important for local businesses to be able to power through them regardless of the cause.
“I think the event of the weekend just highlighted the fact that okay, everything goes down we’ll go back to the 1950s. What do we have in the middle?”