Florist warns on card scam

South Western Times - - News - Emily Ace

Aus­tralind Florist and Gifts owner Claire Wid­mer has de­scribed the mo­ment she was hit by scam­mers as “the most chaotic scene in my 15 years of re­tail”, with the in­ci­dent leav­ing her “dis­heart­ened”.

The three week-long or­deal, which re­sulted in a $1600 loss for Miss Wid­mer, be­gan when four men en­tered her store and made a $60 pur­chase.

“They were in­tim­i­dat­ing, destructive and fir­ing ques­tions left, right and cen­tre,” she said.

When they were thought to be en­ter­ing their PIN num­ber, the men in­flated the price to $600 and man­u­ally en­tered a credit card num­ber.

The shop as­sis­tant be­lieved she had made the er­ror and the men asked for a re­fund in an at­tempt to gain the EFTPOS ter­mi­nal’s re­fund pass­word. A week later, the ter­mi­nal was stolen from the store.

Af­ter post­ing about the in­ci­dent on Face­book, Miss Wid­mer was con­tacted by a friend in Perth who knew an­other small busi­ness that had been hit by the same scam.

Thanks to the warn­ing, Miss Wid­mer moved the money from her busi­ness ac­count be­fore they could in­flict too much dam­age and put a stop on her ter­mi­nal.

“Un­for­tu­nately with that is the cost of a new ter­mi­nal and then I had the loss of the re­fund money,” she said.

“The card own­ers of the ini­tial sale also wanted a charge-back, so it has been three dif­fer­ent things all within three weeks which was so dis­rup­tive.”

Miss Wid­mer said the sup­port of their cus­tomers was the only thing that had got the team through the try­ing pe­riod.

Pic­ture: Jon Gell­weiler

Aus­tralind Florist and Gifts owner Claire Wid­mer is warn­ing other busi­ness own­ers to be vig­i­lant of scam­mers af­ter los­ing $1600 in a clever ploy.

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