Lots of good in aged care
DIANNE Sutherland has been working in the aged care sector for 10 years and says elder abuse is not that common but it was the isolated incidents that get media attention that give the sector a bad name.
The Baptistcare manager of residential aged care operations said all the residents and staff members had education and training to not only report cases but also identify cases when someone may not want to talk.
The Advocare website states that elder abuse can be silent and unseen and often goes unrecognised and unreported.
Ms Sutherland said staff had been trained to notice the symptoms that indicate there may be a problem.
“Then we can send in someone they really trust to talk to them… someone they might open up to,” she said.
She said the reporting system was open and transparent and there were many forums abuse could be reported to.
But in her experience, abuse wasn't actually a common thing.
“It’s so disheartening to staff and carers who put so much effort into their jobs to hear of one-off incidents that give the whole sector a bad name,” she said.
Nicki Hartnell, Paula Rogers and Lynne Clutterbuck at Baptistcare in Belmont.